Service Attendant - Montgomery Mall

Bethesda, MD
Feb 16, 2017
Feb 09, 2018
Full Time
Job Description

For employment consideration, only one application is necessary. Please apply only to the one position you are primarily interested in pursuing.

Nordstrom is a fashion specialty retailer founded on a simple idea: offer each customer the best possible service, quality, value and selection. We are looking for self-motivated people to support our stores through providing the ultimate customer shopping experience.

From attentive salespeople to meticulous tailors and innovative merchants, our teams are comprised of talented people who work hard to delight the customer. When you join a Nordstrom Store, you are welcomed into a family dedicated to creating memorable and rewarding shopping experiences for our customers.

The ideal Service Attendant candidate assists in driving store volume and enhancing the customer experience.

  • Maintain an awareness of store, events and product knowledge in order to assist customers as
  • Assist customers with a variety of transactions providing a positive and friendly experience
  • Ability diffuse customer situations and provide resolution in a timely and effective manner
  • Demonstrate proficiency in all technologies used in the store environment and have ability to troubleshoot
  • Motivate others to adopt initiatives such as Rewards TM , MPOS, e-Receipt, and Customer Privacy
  • Build positive team relationships throughout the store to help inspire trust and team work to achieve desired results
  • Ensure the security and privacy of customer information
  • Demonstrate openness to change, including the ability to learn new technologies quickly and the flexibility to adapt to new working environments


  • Have a high school diploma, or equivalent (preferred)
  • Nordstrom, other retail experience, or Customer Service experience
  • Ability to communicate clearly and professionally with customer and coworkers
  • High level of accuracy, attention to detail and strong problem solving skills
  • High level of ownership, accountability and initiative
  • Ability to prioritize multiple tasks in a fast paced environment
  • Strong computer proficiency for comfortable learning multiple applications
  • Ability to work a flexible schedule based on department and store needs
  • Clear and effective written and verbal communication and strong interpersonal skills
  • Experience leading projects or initiatives a plus

Since 1901, Nordstrom has offered a wide variety of quality apparel, shoes and accessories for men, women and children at our stores across the country. We're proud to be named to Fortune™ magazine's list of '100 Best Companies to Work For.' We believe this recognition comes from our desire to empow

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