Customer Service Associate

Royal Farms
Middle River, MD
Feb 13, 2017
Feb 09, 2018
Customer Service
Full Time
Job purpose:

The Customer Service Associate (CSA) works in support of the store leadership team to facilitate the completion of all store level tasks and performs a variety of tasks related to different areas of the store including food service, point of sale duties, customer service, general housekeeping and other related functions. The CSA ensures an exceptional customer experience for all Royal Farms customers.

Duties and responsibilities:

• Ensuring that every customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging customers, maintaining outstanding standards, product knowledge and all other components of customer service
• Respond to customer requests in a timely manner
• Support and follow all safety and loss prevention initiatives
• Ensure the proper execution of assigned foodservice programs and procedures.
• Operate the point of sale pursuant to Royal Farms standards; maintain proper cash levels
• Adhere to the execution of established Royal Farms rules, policies, procedures, and systems
• Ensure the proper execution of all Royal Farms marketing programs.
• Complete all store sidework (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc.)
• Replenish products and supplies to ensure the store is stocked at all times
• Communicate with the leadership team regarding customer requests and vendor-related concerns
• Ensuring the compliance of Royal Farms' policies, procedures, and systems (people, safety, assets, etc.)
• Highly effective communication
• Complete other tasks as assigned