Help Desk Specialist

Employer
DCS Corp
Location
Lexington, Maryland
Posted
Feb 16, 2017
Closes
Apr 24, 2017
Ref
17-0076
Industry
Engineering
Hours
Full Time
Working alongside senior team members, the Help Desk Specialist will be responsible for providing I.T. support to local and remote employees. The ideal candidate will have a mix of support and customer service experience, strong analytical and problem-solving skills, and a passion for learning new technologies.

Essential Job Functions:

Install, configure, and maintain corporate laptops, printers, phones, and other equipment as needed.

Troubleshoot problems with hardware, software, networking, and other related technologies.

Document, track, and monitor problems to ensure timely resolution.
Requirements Due to the sensitivity of customer related requirements, U.S. citizenship is required and ability to get a security clearance.

Bachelor's degree in a related field and or an Associates degree with two (2) years of experience.

Thorough knowledge of Windows operating systems and Microsoft Office.

Strong analytical and problem-solving skills.

Excellent verbal and written communication skills.

Attention to detail and the ability to accurately document technical issues.

Work well under pressure, demonstrate the ability to multi-task, and be able to meet deadlines.

Pass the Microsoft Windows 10 Exam (70-698: Installing and Configuring Windows 10) within 90 days of hire.

Desired Skills:

A+ certification or similar.

Working knowledge of Active Directory.

Customer service experience.

  • DCS Corp is an Affirmative Action/Equal Opportunity/Male/Female/Veterans/Pay Transparency Employer.
  • Please view Equal Employment Opportunity Posters provided by OFCCP here.