Senior Help Desk Specialist TS/SCI Required Ft.Meade, Maryland

Location
Ft Meade, MD
Posted
Feb 15, 2017
Closes
Apr 13, 2017
Hours
Full Time
Provides technical support and troubleshooting to desktop system hardware and software.

 

Duties include repairing computers, printers, digital senders, etc.  Performing STIGs & IAVA implementation for these devices, perform imaging of systems, CERP replacement, etc. 

Ability to interact with customers on a daily basis providing guidance and procedures concerning account requests, e-mail, home directories, file access/storage, local procedures, etc. as required to ensure mission success. 

 

Candidate will also perform Level I/II Active Directory functions such as unlocking accounts, creating and issuing accounts, etc.

 

Additionally, the candidate shall perform as required:

    Installs, configures, and upgrades computer hardware and software.
    Provides end-user software troubleshooting and support.
    Provides troubleshooting techniques to identify problems, investigate causes, and recommend solutions.
    Provides phone and help-desk support for local and off-site users.
    Provides guidance to less-experienced technicians, and may have limited supervisory responsibilities
    Maintains current knowledge of relevant technologies as assigned.
Education Associates Degree in a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.

 

Position requires Security+ CE baseline certification and a Computer Environment Server 2012 certification. 

 

If candidate has a A+ CE, Server+ CE, and/or Network+ CE it would be accepted and then they would be allowed 60 days to obtain the required IAT certification.

 

One of the following certifications are required:

 

680 - Windows 7, Configuring

685 - Windows 7, Enterprise Desktop Support Technician

698 - Installing and Configuring Windows 10

697 - Configuring Windows Devices

Qualifications 5-8 years of directly related experience supporting help desk operations.

  As a trusted systems integrator for more than 50 years, General Dynamics Information Technology provides information technology (IT), systems engineering, professional services and simulation and training to customers in the defense, federal civilian government, health, homeland security, intelligence, state and local government and commercial sectors.With approximately 32,000 professionals worldwide, the company delivers IT enterprise solutions, manages large-scale, mission-critical IT programs and provides mission support services.GDIT is an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities.