BACKGROUND: The Healthy Families/Thriving Communities Collaborative Council is a District of Columbia 501c(3) organization that supports the work of the five HFTC Collaboratives and provides leadership in advocating for public policies and investments that will improve the lives of vulnerable children and families. Together, the Collaborative Council and Collaboratives model an effective approach to improve family functioning, increase neighborhood capacity building, and simultaneously elevate issues to a public policy level to effect positive change.
SUMMARY: Under the general supervision of the HFTCCC Director, the Data Coordinator is responsible for coordinating and managing the implementing of the HFTCCC quality assurance program. This position will examine collected data from the Healthy Families Thriving Communities (HFTC) Collaboratives to perform analysis, review trends, and make recommendations on the data collection and reporting functions of the Collaboratives and the Colloraborative Council to be able to report these findings in a uniformed reporting manner. The Data Coordinator will develop a quality management plan; develop and maintain the HFTCCC data management standards and procedures as well as a Standard Operating Procedures manual; and work with the HFTC Collaboratives quality assurance teams to evaluate the effectiveness of the data collection system. Under the direction of the HFTCCC Director and in conjunction with the HFTC Collaboratives, the Data Coordinator establishes current and long-range goals, objectives, plans and policies that sustain, promote and support the shared family-strengthening mission/vision and high-quality performance of the Collaboratives.
SALARY RANGE: Commensurate Based on Experience
ESSENTIAL DUTIES AND RESPONSIBILITIES: Coordinates and manages the implementation of the HTFCCC quality assurance program by working closely with HFTCCC and HFTC Collaborative by performing the following duties:
Quality Management Planning
Facilitate quality planning program with the HFTCCC and the HFTC Collaboratives to establish an overall quality management program to include: setting quality objectives, defining processes, and identifying measurements and success criteria. Periodically or at least quarterly conduct quality assurance assessments of process performance against planned objectives and criteria. Establish and implement procedures to evaluate and continuously improve data quality. Monitor the completeness, adequacy, and effectiveness of the Efforts to Outcomes (ETO) Touchpoints standards. Design reporting systems and reports to provide useful, timely, accurate information to key constituencies.
In conjunction with the HFTC Collaboratives design and implement “build out” protocols and processes for new and existing programs to ensure sustained work towards significant data collection, data tracking and developing measurable and successful client outcomes. Monitor and evaluate the implemented protocols and processes by testing the results against the predetermined objectives. Apply actions necessary for improvement if the results require changes and inform the appropriate Director and/or Executive Director of necessary changes.
In collaboration with the HFTC Collaboratives develop and implement a training plan to ensure the successfully implementation of “ETO” protocols and data management standards and procedures to continually increase technical knowledge base. In collaboration with the HFTC Collaboratives identify staff training and development needs; formulate training and development plans to ensure identify and availability of educational/developmental opportunities and meet contractual obligations related to training.
In collaboration with the HFTC Collaboratives develop instruments for identifying appropriate outcomes for each case management function. Develop, implement and periodically monitor (at least quarterly) ETO system input to ensure data is entered as required. Synthesize raw data and develop and disseminate reports that reflect progress or lack thereof towards accomplish of client goals and adherence reporting protocols. Develop and maintain data collection and reporting instruments to determine likelihood of satisfactory achievement of outcomes; provide opportunity for mid-course corrections.
- Bachelor’s degree in public policy, human services or business or a related field.
- Working knowledge of child welfare and/or community prevention and supportive services.
- Five to seven years’ experience in organizational development and/or training
- Effective verbal, written, analytical, organizational and interpersonal skills.
- Demonstrated knowledge of Microsoft office products (Excel, PowerPoint, Word).
- Superior communication, problem solving and collaborative skills.
- Ability to interact effectively at all organizational levels, both internally and externally.
- Ability to handle multiple, competing priorities and to achieve deadlines.
- High level of attention to detail and solid understanding of data analysis techniques
- Experience in data extraction from multiple data sources and reporting.
- Master’s degree in public policy, human services or Masters in Business Administration or a related field.
- Previous administrative level experience using ETO with TouchPoints and Results.
- Familiarity with SAP’s Web Intelligence suite (Business Objects) or other report creation software preferred.
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