Sr Engineer, Field
Responsible for the maintenance, administration and support of Next Generation 911 systems and communications networks (voice, unified communications, and emergency services) at customer sites in Fairfax County, VA and suburban Maryland. Must have an understanding of telecommunications, computer and network security, and expertise in system administration practices and procedures. Perform maintenance, repair, and preventive maintenance of the supported sites and networks. Categorizes, isolates, and resolves network, server, and workstation problems. Performs fault isolation and correction, coordinating with customer personnel, GDIT network operations center, engineering personnel, and OEM partners. Uses work instructions and procedures to triage and escalate network, hardware, and application issues. Coordinate and facilitate vendor support of Next Generation 911 systems and subcomponent applications and equipment. Provides technical advice and guidance on installation, adaptation, configuration and/or enhancement of company technical products, programs and systems. 1. Provides technical advice and guidance on installation, adaptation, configuration and/or enhancement of company technical products, programs and systems. 2. Provides expertise for resolving technical problems. 3. Modifies products, programs and systems to customer requirements. 4. Serves as company liaison with customer on administrative and technical matters for assigned projects. 5. Provides end-user training. 6. Performs various tests and documents results. 7. Provides guidance and work leadership to less-experienced engineers and technicians. 8. Maintains current knowledge of relevant technologies as assigned. 9. Participates in special projects as required. Education Bachelors Degree in Engineering. Qualifications 5-8 years of related engineering experience. Experience with enterprise VoIP systems and 911 emergency communications systems desired. As a trusted systems integrator for more than 50 years, General Dynamics Information Technology provides information technology (IT), systems engineering, professional services and simulation and training to customers in the defense, federal civilian government, health, homeland security, intelligence, state and local government and commercial sectors.With approximately 32,000 professionals worldwide, the company delivers IT enterprise solutions, manages large-scale, mission-critical IT programs and provides mission support services.GDIT is an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities.