Bethesda, Maryland
Salary commensurate with education and experience.
Feb 13, 2017
Mar 20, 2017
Full Time

Deputy Branch Chief (Management Analyst)

Heart disease: the number one killer of both men and women in the United States. Utilize your skillsets in business operations to help us solve this - and other public health issues - by joining the Office of Intramural Management (OIM), Division of Intramural Research (DIR) of the National Heart, Lung, and Blood Institute (NHLBI) at the National Institutes of Health (NIH)!

Role Description

  • The successful candidate will serve as the deputy to the branch chief within a branch of OIM, DIR.  As such, she or he will support the branch chief in several functional areas primarily focused on overall workforce productivity, workload distribution analyses, and making recommendations for process and systems improvement efforts.  In addition, the deputy branch chief will assist the branch chief in supporting a team of administrative professionals in matters of NIH human resources, travel policy, financial management, acquisitions and procurement, inventory management, and/or other general policies and requirements.  The deputy will be expected to provide backup services in the absence of the branch chief regarding overall branch support and guidance as well as serve as an acting member of their branch should the need arise during team transitions or vacancies. 
  • This role advises, conducts data analyses, participates in problem solving, provides guidance on policies, and leads business process improvement efforts related but not limited to:
  • Current branch standard operating procedures (SOPs), methods, and checklist maintenance
  • Advisement of staff on federal regulations, procedures, and policies relative to federal employees and contract personnel
  • Financial management including fiscal budget formulation, execution, and close-out and/or reconciliation of federal procurement processes
  • Identification of problem areas, analyses of situations, recommendations of viable solutions, and preparation of reports as needed
  • Analysis and evaluation, on a quantitative or qualitative basis, of the effectiveness of administrative programs or operations using various process improvement and statistical techniques

Primary Duties

  • Analysis and Reporting
  • Analyze, evaluate, and recommend enhancements of administrative programs within OIM and across the DIR in meeting established goals and objectives
  • Employ qualitative and quantitative techniques to analyze and measure the effectiveness, efficiency, and productivity of branch programs
  • Define and implement mechanisms to track branch workload metrics and report to staff and the OIM management team on a recurring basis
  • Develop measurable goals and objectives for the branch to improve general operations with DIR customers
  • Standardize and enhance communications and reporting from branch staff to external stakeholders
  • Routinely compile metrics in order to analyze workload, staffing levels, and make recommendations to senior leadership
  • Manage monthly reminders to staff for upcoming deadlines and team performance measures
  • Process Improvement and Project Management
  • Assist the branch chief in various process improvement activities as related to budget, travel, procurement, logistics management, and/or personnel actions
  • Oversee data clean-up efforts, address recurring requests for information from external offices, and identify opportunities for process automation
  • Create, maintain, and update standard operating procedures (SOPs) to assist staff in following organizational policies and requirements
  • Act as project manager to automate significant branch processes through Microsoft SharePoint or other information technology platforms
  • Initiate, coordinate, and implement special division programs and projects
  • Business Operations
  • Proactively interface with 60+ scientific investigators by developing a basic understanding of their research and an advanced understanding of their unique procurement, administrative, and/or logistical needs
  • Research industry trends and make strategic business recommendations to incorporate advanced methodologies into current practices and/or improve branch services
  • Oversee cross-branch activities by working with the other branches of OIM (i.e., information services, central operations, and the space and design branches)
  • Act as a backup to branch staff to fill any workload gaps as needed
  • Serve as a mentor to branch staff as needed (e.g., ongoing training of junior staff members)
  • Act as back up to the branch chief in the general day-to-day duties of branch operations
  • Other duties as assigned

Necessary Background

  • Bachelor’s degree in business management or a relevant field; master’s degree preferred
  • No less than 3 years of business operations and/or project management experience OR equivalent graduate-level education
  • Skill in querying data and applying both analytical and evaluative methods and techniques for a wide range of general operational and administrative issues
  • Expert experience with Microsoft Excel, with ability to manipulate large and complex Excel data files; experience working with Visual Basic for Excel is preferred
  • Ability to make recommendations to effectively resolve issues by using judgment that is consistent with standards, practices, policies, procedures, and regulation or law
  • Strong background in business analysis and business process evaluation and improvement
  • Dynamic personality with a high level of interpersonal skills to deal effectively and persuasively with all levels of an organization
  • Able to think outside of systems and workflows to creatively solve problems
  • Self-starter with a strong ability to analyze data and assess the validity of the underlying dataset
  • Excellent communication and administrative skills with the ability to prioritize complex tasks
  • Strong IT skills (i.e., SharePoint, Microsoft Outlook, Excel, Word, proprietary databases, etc.).


  • Employment type: contract, full-time
  • Professional level: professional
  • Job functions: management, administration, project management
  • Salary range: $75,000 - $95,000
  • Salary: based on education/experience
  • Benefits: competitive health and wellness benefits
  • This full-time, contract position is located on the main NIH campus in Bethesda, Maryland and is bus/bicycle/metro accessible.

How to Apply

  • Interested candidates should submit their resume and cover letter to with the subject heading NHLBI Deputy Branch Chief (Management Analyst).

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