Service Desk Technician - TS/SCI - Molesworth, UK

Molesworth, Cambridgeshire
Feb 10, 2017
May 17, 2017
Specialty Trades
Full Time
Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software.

  1. Screens, refers and diagnoses internal inquiries and work requests as they relate to maintenance of personal computers and related systems.
  2. Installs, configures, and upgrades computer hardware and software.
  3. Provides end-user software troubleshooting and support.
  4. Applies advanced diagnostic techniques to identify problems, investigate causes, and recommend solutions.
  5. Provides troubleshooting and support.
  6. Participates in the administration of e-mail systems.
  7. Provides phone and help-desk support for local and off-site users.
  8. Provides guidance and work leadership to less-experienced technicians, and may have limited supervisory responsibilities.
  9. Analyzes customer needs to determine functional and cross-functional requirements.
  10. Maintains current knowledge of relevant technologies as assigned.
  11. Participates in special projects as required.
  12. Must be capable of obtaining and maintaining a Top Secret/SCI Clearance.
  13. Must be able to achieve Security+ CE Certification (or equivalent) within 90 days of hire for positions requiring elevated privileges and ITIL V3 Foundation within six months of hire.
  14. Additional specific certifications may be required.
  15. This position may be required to complete short-term deployments to austere locations worldwide
  16. The work is typically performed in an office environment, which requires normal safety precautions; work may require some physical effort in the handling of light materials, boxes or equipment.
The above job description is not intended to be, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job.

Requests for reasonable accommodations will be considered to enable individuals with disabilities to perform the principal (essential) functions of this job.

GDIT is an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities

Education Associates Degree in a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.

Qualifications 5-8 years of directly related experience supporting help desk operations.

  As a trusted systems integrator for more than 50 years, General Dynamics Information Technology provides information technology (IT), systems engineering, professional services and simulation and training to customers in the defense, federal civilian government, health, homeland security, intelligence, state and local government and commercial sectors.With approximately 32,000 professionals worldwide, the company delivers IT enterprise solutions, manages large-scale, mission-critical IT programs and provides mission support services.GDIT is an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities.