Service Desk Technician - TS/SCI - Molesworth, UK
Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software.
- Screens, refers and diagnoses internal inquiries and work requests as they relate to maintenance of personal computers and related systems.
- Installs, configures, and upgrades computer hardware and software.
- Provides end-user software troubleshooting and support.
- Applies advanced diagnostic techniques to identify problems, investigate causes, and recommend solutions.
- Provides troubleshooting and support.
- Participates in the administration of e-mail systems.
- Provides phone and help-desk support for local and off-site users.
- Provides guidance and work leadership to less-experienced technicians, and may have limited supervisory responsibilities.
- Analyzes customer needs to determine functional and cross-functional requirements.
- Maintains current knowledge of relevant technologies as assigned.
- Participates in special projects as required.
- Must be capable of obtaining and maintaining a Top Secret/SCI Clearance.
- Must be able to achieve Security+ CE Certification (or equivalent) within 90 days of hire for positions requiring elevated privileges and ITIL V3 Foundation within six months of hire.
- Additional specific certifications may be required.
- This position may be required to complete short-term deployments to austere locations worldwide
- The work is typically performed in an office environment, which requires normal safety precautions; work may require some physical effort in the handling of light materials, boxes or equipment.