Shift Supervisor

Ryder System
Aberdeen, MD
Feb 07, 2017
Feb 09, 2018
Full Time
Position Description:

The Shift Supervisor (SS) assists the Service Manager I and II and/or Sr. Service Manager I and II manage the operations and personnel for a shift of a particular location.

* The Shift Supervisor may have supervisory duties of employees on a shift, including but not limited to: Technicians-In-Charge, Customer Service Coordinators, Technicians, and Service Employees.

* The Shift Supervisor must be able to accomplish results and ensure business objectives and labor requirements are met.

* The Shift Supervisor is responsible for ensuring the customers needs are being met while balancing financial, operating, quality, safety and asset targets against the requirements of the business.

* This position is responsible for the management of the location performance against metrics to meet and/or exceed assigned objectives.

* The Shift Supervisor should be cross functionally trained in order to be able to back up others within the shop.

* As with all FMS Shop positions, the SS is responsible for adhering to all Ryder Maintenance Operations policies and procedures.

* This may also be a development position to prepare incumbents for the Service Manager role.




* College degree (Associates or Bachelor's) preferred or 1 - 3 years or more experience in a maintenance operations environment required

* Demonstrated success in a Ryder role may be substituted for this requirement


* Ability to professionally represent Ryder and competently interact with customer management required Strong vehicle diagnostics/repair knowledge preferred

* Maintenance and Technical experience in a shop environment is required Supervisory experience preferred

* Capacity to understand labor, financial and quality planning

* Strong sense of personal accountability and a proven track record of achieving desired results

* Ability to communicate effectively both verbally and in writing

* Competent in basic computer skills and in a Microsoft Office environment

* Experience with a Shop Management System is preferred

* Demonstrated commitment to a safe work environment, quality execution, and customer service as evidenced by previous experience and performance track record

* Must have demonstrated customer service focus, work flow analysis and management skills

* Exposure to Lean/Six Sigma principles preferred

* Ability to solve operational problems with minimal assistance

* Ability to resolve customer issues with minimal assistance

* Ability to lead and train workforce.


* Workflow Management: Responsible for work analysis, planning and scheduling, scheduling and assigning work to technicians, productivity tracking and optimization, shift and shop meetings, and RO review and approval

* Ensures all warranty policies and procedures are executed

* Responsible for Triage of unscheduled customer drive-ins, and for communicating with customers and assigning work to technicians as appropriate

* Responsible for conducting yard checks to ensure proper work scheduling and prioritization

* Labor Management Provides management, training and development of all personnel assigned

* Responsible for Performance Management of all assigned personnel

* Customer Management: Responsible for customer relationship management to include issue resolutions, customer satisfaction and retention, as well as ensuring vehicle uptime

* Responsible for customer communication protocol as it pertains to PM Scheduling & follow-up, breakdowns and vehicle status updates

* Conduct customer visits as required by the Customer Ca

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