Assistant Director for Counseling, R-Z - Student Financial Services

Washington D.C.
Feb 09, 2017
Apr 07, 2017
Executive, Director
Full Time
Located in a historic neighborhood in the nation's capital, Georgetown offers rigorous academic programs, a global perspective, exciting ways to take advantage of Washington, D.C., and a commitment to social justice. Our community is a tight knit group of remarkable individuals interested in intellectual inquiry and making a difference in the world.


Assistant Director for Counseling, R-Z - Student Financial Services

Georgetown's Office of Student Financial Services provides financial aid counseling to diverse student and parent populations and works closely with other University departments to ensure quality service is provided. Georgetown now offers more academic programs that demand special attention. With these growing opportunities comes a growing demand for financial aid and the counseling that is required for the administration of this aid.  

The Assistant Director administers scholarship, loan and work programs to more than 1250 financial aid applicants each year - to include application processing/audit, financial counseling, monitoring enrollment status, and review of requests for additional aid in unusual or emergency circumstances.   Duties include but are not limited to:

  • Delivers counseling services to current and prospective students and their families regarding the financial aid process, procedures, and program rules, including information about all federal, state, private, and institutional loan, grant and work programs.
  • Administers preliminary review and processing of financial aid applications, maintenance of all financial aid records, and for written and verbal communication with students (last names beginning with letters R through Z) to ensure the highest standards of customer/client services and support established procedures to ensure compliance with applicable laws, regulations, and University policies.


  • Bachelor's degree
  • Work experience in counseling, customer service, and/or administrative support
  • Ability to collect and analyze data and to use independent judgment where appropriate
  • Excellent interpersonal and communication skills, a demonstrated ability to work with a diverse client population, and a commitment to continuous quality improvement and customer services
  • Experience with and knowledge of PC based administrative software - preference for  any combination of experience with Ellucian's Banner, COGNOS, and/or Microsoft Office
  • Preference for knowledge of federal, state, and/or institutional financial aid program rules, regulations, or processes

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EEO Statement:

Georgetown University is an Equal Opportunity/Affirmative Action Employer fully dedicated to achieving a diverse faculty and staff.  All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, religion, national origin, age, sex, disability status, protected veteran status, or any other characteristic protected by law.

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