Information Technology Specialist III

Fairfax, VA
Feb 07, 2017
Apr 11, 2017
Analyst, Research
Full Time

Job Category : Classified Staff

Working hours :

Salary : Up to $100,000

Web Announcement :
Salesforce Administrator

The George Mason University Office of the Provost invites applications for a Salesforce Administrator within the Division of Enrollment Management. George Mason University has a strong institutional commitment to the achievement of excellence and diversity among its faculty and staff, and strongly encourages candidates to apply who will enrich Mason’s academic and culturally inclusive environment.

The Division for Enrollment Management supports core elements of the Mason strategic plan related to enrollment and new student enrollment strategy, retention and graduation. The mission of the Division for Enrollment Management at Mason is to foster student success by connecting students and families to resources that open doors to a world-class education and the opportunities fundamental to the Mason student experience. The division strives to provide quality, timely, and efficient student service from recruitment through graduation and to collaborate with members of the Mason community in support of the university vision and strategic plan.

Responsibilities: The Salesforce Administrator is a key member of the Enrollment Management division, providing frontline support of Salesforce including: support of daily operations, configuration changes, reporting, training, troubleshooting, and working with stake holders to insure that applications meet their current and evolving needs. The incumbent must have a deep technical understanding of the Salesforce platform and its capabilities, and will be expected to make recommendations regarding the ongoing Salesforce deployment.

This position will report to the Director of Enrollment Management and be responsible for day-to-day support and maintenance of Mason’s Salesforce platform. This role will collaborate with IT staff, client stakeholders and end users to support, and enhance and expand Salesforce operations and adoption. For the end-users, the incumbent will provide operational support as well as focused and ongoing training.

Duties: * User management and security (roles, permissions, profiles, groups); * Customization of SalesForce apps, objects (standard, custom, external), fields, record types, layouts; * Configure workflow rules, visual and process builder flows; * Create, maintain views, reports and dashboards; * Data management, de-duplication, validation, patching, backups, usage limits, etc.; * Develop and provide one to one and small group user training, develop and maintain documentation, and maintain user engagement; * Change set, patch and release management (sandbox and production); * Manage App Exchange integrations; and * Other Duties as assigned.

Required Qualifications: * Bachelor’s degree or equivalent combination of education and experience; * Significant demonstrated experience as a Salesforce Admin; * Experience with Demand Tools and/or Apex Data Loader; and * Experience with Informatica Cloud or an equivalent ETL tool.

Preferred Qualifications: * FDC Administrator Certification (or equivalent experience); * Experience with Marketing Cloud, Service Cloud, and/or Analytics Cloud; * Experience with CTI (Computer Telephony Integration) API; and * Experience with Salesforce Lightning Connector and relational databases/SQL.

Special Instructions : For full consideration, applicants must apply for position number 02732z at; complete and submit the online application; and upload a cover letter, resume, and list of three professional references with contact information.

MasonAd : Great Careers Begin at Mason!

George Mason University is an innovative, entrepreneurial institution with national distinction in both academics and research. Mason holds a top U.S. News and World Report Up and Coming spot for national universities and is recognized for its global appeal and excellence in higher education.

Mason is currently the largest and most diverse university in Virginia with students and faculty from all 50 states and over 135 countries studying in over 200 degree programs at campuses in Arlington, Fairfax and Prince William, as well as at learning locations across the commonwealth. Rooted in Masons diversity is a campus culture that is both rewarding and exciting, work that is meaningful, and opportunities to both collaborate and create.

If you are interested in joining the Mason family take a look at our current opportunities and catch some Mason spirit at!

George Mason University, Where Innovation is Tradition.

Equity Statement : George Mason University is an equal opportunity/affirmative action employer, committed to promoting inclusion and equity in its community. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status.

Job Close Date :

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