Front End Service Team Leader Full-Time

Sterling, VA
Jan 27, 2017
Feb 09, 2018
Full Time

A glimpse at the job:

Providing incredible customer service is the key ingredient to Wegmans success. No place is this more evident than in the Front End department where customers begin and end their shopping experience. As a Service Team Leader, you will supervise and develop a team of Front End employees; and be entrusted with managing the entire store during early morning, late evening and nighttime hours as well as weekend operations. If youre a natural leader with a love of food and passion for people, this could be the position to launch your career at Wegmans.

I will add value by:

  • Overseeing the staffing, scheduling, training and development of a team of cashiers, Helping Hands, maintenance and/ or W-Kids employees; providing timely feedback as well as annual performance reviews
  • Coordinating the activities of the Service team, ensuring department tasks are prioritized and completed efficiently
  • Managing store operations and department team members during early morning, late evening, nighttime and weekend hours; and in the absence of store or department managers
  • Proactively responding to customer and employee requests for assistance and identifying other service needs throughout the store
  • Providing incredible customer service by assisting the Service Desk and other Front End departments with any customer concerns or complaints using judgment to satisfy customers
  • Monitoring lines to minimize customer wait time and ensure the most efficient and timely check out, operating cash registers and assisting other Front End departments as necessary
  • Maintaining open lines of communication with store and department management to relay pertinent information and ensure efficient operations
  • Seeking the assistance of department, area and store management to continuously develop a comprehensive knowledge of all departments in the store to best serve the needs of the customer and further professional development
  • Acting as a resource for other departments facing operational issues and being a model for problem solving by responding with a s