Assistant GM - Now Interviewing, Apply Now! - 536 - Cranston Street - Sterling, VA (Sterling, VA)

Boston Market
Sterling, VA
Feb 20, 2017
Feb 09, 2018
Full Time
Summary/Objective: To assume overall responsibility of restaurant operations in general manager's absence. Build store profitability by following established procedures. Operate and ensure compliance with prescribed policies and practices. Assist with the recruitment and training of restaurant employees. Participate in building brand image in the local community.

Essential Functions:
  • Effectively executes the essential functions of a General Manager in the event of the General Manager's absence.
  • Leads with integrity and focuses on the Company's mission and values: Simplify life for our guests by creating awesome rotisserie meals, served quickly by warm and friendly people.
  • Provides clear and consistent direction to Hourly Shift Supervisors and crew members as needed during the work day to ensure operational excellence is consistently executed.
  • Maximizes profits by managing P&L controllable items.
  • Maintains sparkling clean restaurants and ensures QSC standards are achieved.
  • Leads all guest components including excellent food quality, exceptional guest service, crew member friendliness, and cleanliness through the team using proven systems and routines.
  • Consistently finds ways to create delightful positive dining experiences by delivering a high level of service and ensuring all crew members engage in conversations with guests to understand their needs and exceed their expectations.
  • Directs the cleaning of the dining areas, washing of kitchen utensils and equipment to comply with Quality Service Control (QSC) and government sanitation standards.
  • Orders food, equipment, and supplies while maintaining Optimum Food Costs (OFC).
  • Implements General Manager plans to meet sales objectives.
  • Upholds sales and service techniques to ensure a great guest experience.
  • Investigates and resolves customer complaints regarding food quality or service when general manager is absent.
  • Ensures the safety of guests and crew members through training and execution of food safety and restaurant safety standards and guidelines.
  • Assists in effectively hiring individuals that are the best fit and most qualified for the business.
  • Assists in training and coaching crew members in culinary and guest services principles and practices.
  • Monitors team member's performance and training and provides meaningful feedback to the General Manager on an ongoing basis.
  • Prevents employee relation issues by consistently executing human resources practices and ensuring guidelines and processes are adhered to.
  • Ensures all employees adhere to the company's uniform standards.
  • Reinforces the compliance of all company policies and procedures (people, safety, assets, cash, etc.).
  • Ensures compliance with employment law, safety regulations, and all company policies and procedures during all shifts.
  • Effectively handles and manages confidential and sensitive information.
  • Strives to create and maintain a diverse team.
  • Performs other duties as required and assigned.
Customer Focus
Effective Communication, written and oral
Execution Excellence & Reliability
Interpersonal Skills
Personal Effectiveness/Credibility
Relationship Building
Stress Management/Composure
Teamwork & Collaboration
Time Management

Supervisory Responsibility
This position is responsible for assisting in the hiring, training, coaching, developing, and managing the performance of crew members.

Work Environment:
  • Withstand temperatures of 0 degrees Fahrenheit or less and 100 degrees Fahrenheit or more.
  • Move throughout the restaurant for extended periods of time (up to 10-12 hours per day).
  • Move 50 lbs. for distances of up to 10 feet.
  • Balance and move up to 25 lbs. for distances of up to 50 feet.
  • Understand and respond to team members' and guests' requests in a loud environment.
  • Per

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