General Manager - Now Interviewing, Apply Now! - 536 - Cranston Street - Sterling, VA (Sterling,

Boston Market
Sterling, VA
Feb 20, 2017
Feb 09, 2018
Full Time
Summary/Objective: Responsible for every aspect of the business over one-company owned restaurant: P&L accountability; customer relations, restaurant management; local store marketing; community service & public relations; inventory management (product & food cost); product testing and deployments, and developing and retaining Assistant General Managers, Hourly Shift Supervisors, and crew members.

Essential Functions:
  • Leads the restaurant with integrity and facilitates a focus on the Company's mission and values.
  • Provides clear and consistent direction and delegates responsibilities to Assistant Managers, Hourly Shift Supervisors, and crew members during the work day to ensure operational excellence.
  • Establishes weekly sales and labor targets; manages profitability; analyzes variances and initiates corrective action to ensure company objectives are achieved.
  • Controls labor and food costs through daily management and supervision.
  • Consistently checks stock levels and orders supplies.
  • Consistently develops new business and generates sales growth by role modeling and coaching the delivery of a positive guest experience, executing local restaurant marketing initiatives, and supporting and promoting community involvement.
  • Manages product testing and deployment tests to ensure operational plans are executed within established guidelines.
  • Maintains sparkling clean restaurants and ensures QSC standards are achieved.
  • Ensures maintenance of facilities and equipment on a regular basis.
  • Leads consistently to deliver excellent food quality, exceptional guest service, and cleanliness through the team using proven systems and routines.
  • Role models Guest Service Excellence behaviors at all times.
  • Resolves all guest complaints to customer satisfaction.
  • Ensures the safety of guests and crew members through training and execution of food safety and restaurant safety standards and guidelines.
  • Effectively attracts, identifies, interviews, selects, and hires individuals that are the best fit and most qualified for the business.
  • Conducts onboarding and off boarding activities and follows through with outstanding employee documentation to ensure compliance.
  • Ensures that crew members deliver awesome rotisserie meals are served quickly in a warm and friendly manner.
  • Manages team member performance through training and development; provides meaningful and timely performance and behavioral feedback on an ongoing basis.
  • Promotes a culture of growth through the identification and development of high potential team members along the career path.
  • Creates a positive team environment by recognizing and reinforcing individual and restaurant accomplishments.
  • Prevents employee relation issues by consistently executing human resources practices and ensuring guidelines and processes are adhered to.
  • Reinforces the compliance of all company policies and procedures (people, safety, assets, cash, etc.).
  • Ensures compliance with employment law, safety regulations, and all company policies and procedures during all shifts.
  • Effectively handles and manages confidential and sensitive information.
  • Strives to create and maintain a diverse team.
  • Performs other duties as required and assigned.
Conflict Management
Customer Focus
Effective Communication, written and oral
Execution Excellence & Reliability
Financial & Business Acumen
Interpersonal Skills
Personal Effectiveness/Credibility
Problem Solving/Analysis
Relationship Building
Stress Management/Composure
Teamwork & Collaboration
Time Management

Supervisory Responsibility
This position is responsible for the hiring, training, coaching, developing, and managing the performance of the Assistant Managers and crew members.

Work Environment:
  • Withstand temperatures of 0 degre

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