This position is responsible for providing clinical expertise to project teams in support of developing and maintaining measures for national quality initiatives. This position will assist in serving as liaison between customers and application development for purposes of ensuring accurate implementation of the measures. Job Essential Duties and Responsibilities:
- Designs and develops product documentation for clinical quality measures, changes/updates and routine correspondence with customers which may include hard copy, on-line or internet/intranet based modules.Reviews documentation created by non-clinical staff for accuracyAssists with the preparation of training materials and conducts training as needed.Partners with technical teams in reviewing requirements, specifications, testing, support and training plans to ensure they are in line with business objectives and clinical standards on projects.Works with business analysts to reviews/edit business requirements.Serves as a resource expert for external customers utilizing clinical knowledge and expertise to research and resolve issues in a timely manner and customers’ satisfaction.Researches and produces ad-hoc narrative reports and option papers with minimal turn-around time and with a high level of accuracy.Summarizes legislative rules which impact program outcomes when applicable.Functions as a lead policy analyst by reviewing, drafting and producing rigorous, empirically-based measure policies and procedures that have been thoroughly researched to the policy making audience.Performs clinical quality measure detailed analysis and provides findings to the customerAdvises customers regarding potential clinical challenges in implementation of clinical quality measures (i.e., measure additions, validation processes, and vendor capabilities etc.)Serves as liaison between project teams and customers by providing clinical expertise pertaining to the development, implementation and maintenance of specific software applications, reporting systems and databases.Performs functional testing from an end user perspective; identifying issues and recommending changes if needed.When appropriate, prepares for and facilitates meetings for customers and other contractors, including agenda preparation and production of minutes.Advises measure stewards on quality measure content and analytical issues as it pertains to the national quality initiativeProvides recommendations and materials for customers related to national outreach and education.Verifies and analyzes report data when appropriate.Understands 508 compliance and applies principles to written documents to be posted to the web.Reviews health care data technical specifications (i.e., QRDA, HL7, etc) for compliance from a technical and clinical perspective.Other duties as assigned.
- Ability to analyze and document healthcare quality measuresEffective organizational skillsProficiency in MS Word, MS PowerPoint, MS Excel, and PDF documentsAbility to coordinate multiple tasks, ensuring accuracy and attention to detail, and timely responses to customer inquiriesAbility and willingness to learn and follow processesAbility to work as a member of an integrated teamExcellent problem-solving skills including providing solutions and/or options to potential issuesExcellent verbal and written communication skills including presentingAbility to read, analyze and interpret professional journals, technical procedures or governmental regulationsAbility to maintain professional and ethical working relationshipsAbility to interact professionally with a diverse customer group including executives, managers, subject matter experts, stakeholders and team members