Help Desk Analyst

Location
Washington D.C.
Posted
Jan 26, 2017
Closes
Apr 04, 2017
Industry
Healthcare
Hours
Full Time
The Tier 1 IT Help Desk Support Analyst functions as a key team member in a customer service driven environment and provides front-line support for both desktop and laptop users. This person will also interact with managers, departmental liaisons, and key hospital staff and collaborate with other Help Desk analysts, infrastructure support personnel, and application support personnel. Consequently, this role requires excellent customer service and good verbal and written communication skills and the ability to work closely with users to resolve their computer related challenges.

· Bachelor's degree, ideally in computer systems design or computer science (or equivalent experience).

· 2 to 3 years of experience supporting end-users of networked computers (laptops/desktops) and their related desktop applications.

· Knowledge of and 2 to 3 years' experience supporting the Microsoft Office suite including Microsoft Word, Excel, Power Point and Outlook (versions 2007 - 2010)

· Knowledge of and 1 to 2 years' experience working on Windows XP/Windows 7/Windows 8 desktop and some server operating systems experience would a plus

· Knowledge of and 1 to 2 years' experience working on Intel based personal computers including:

· Proficiency with supporting software applications including computer utility programs, desktop management, anti-virus and other desktop maintenance/troubleshooting software

Apply for Help Desk Analyst

Already uploaded your resume? Sign in to apply instantly

Apply

Upload from your computer

Or import from cloud storage

Your Resume must be a .doc, .pdf, .docx, .rtf, and no bigger than 1Mb


4000 characters left


By applying for a job listed on Washington Post Jobs you agree to our terms and conditions and privacy policy. You should never be required to provide bank account details. If you are, please email us.