Help Desk Analyst

Washington D.C.
Jan 26, 2017
Apr 14, 2017
Full Time
The Tier 1 IT Help Desk Support Analyst functions as a key team member in a customer service driven environment and provides front-line support for both desktop and laptop users. This person will also interact with managers, departmental liaisons, and key hospital staff and collaborate with other Help Desk analysts, infrastructure support personnel, and application support personnel. Consequently, this role requires excellent customer service and good verbal and written communication skills and the ability to work closely with users to resolve their computer related challenges.

· Bachelor's degree, ideally in computer systems design or computer science (or equivalent experience).

· 2 to 3 years of experience supporting end-users of networked computers (laptops/desktops) and their related desktop applications.

· Knowledge of and 2 to 3 years' experience supporting the Microsoft Office suite including Microsoft Word, Excel, Power Point and Outlook (versions 2007 - 2010)

· Knowledge of and 1 to 2 years' experience working on Windows XP/Windows 7/Windows 8 desktop and some server operating systems experience would a plus

· Knowledge of and 1 to 2 years' experience working on Intel based personal computers including:

· Proficiency with supporting software applications including computer utility programs, desktop management, anti-virus and other desktop maintenance/troubleshooting software

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