Customer Service Supv

Employer
Burlington Stores
Location
Parkville, MD
Posted
Feb 20, 2017
Closes
Apr 06, 2017
Function
Customer Service
Industry
Retail
Hours
Full Time

Shift: Flexible

Status:

If you want an exciting job with one of the largest off-price retail stores in the nation, join the Burlington Stores, Inc. team as a Customer Service Supervisor! Are you a proven leader who understands the value of building strong teams and partnerships to drive results? Can you coach a diverse team of associates on how to deliver exceptional customer service, while providing regular feedback in the moment to consistently shape behaviors? Can you create a positive environment for customers and associates that emphasizes respect and professionalism? If so, this may be the right role for you!

Purpose:

Customer Service Supervisors are customer support specialists who lead the customer service team in providing all Burlington customers with an exceptional, friendly, and professional customer service experience at all times. You’ll lead by example and provide feedback to team members on a regular basis to reinforce customer service best practices. Customer Service Supervisors understand that great customer care is paramount in maintaining a satisfied, loyal customer-base which is critical to driving sales for the company.

Responsibilities:
  • Direct cashier coverage and customer flow at the front of lines to ensure efficient service
  • Assist management team in communicating promotions and company updates
  • Monitor and validate returns, exchanges, check authorizations, voids, and other transactions
  • Support training for associates in the areas of customer service and company standards, policies and procedures
  • Perform other tasks as assigned by manager from time-to-time


Candidates must be able to work a flexible schedule; including nights, weekends and holidays as required.

If you…
…are excited to deliver great values to customers every day;
…take a sense of pride and ownership in helping drive positive results for a team;
…are committed to treating colleagues and customers with respect;
…believe in the power of diversity and inclusion;
…want a chance to participate in initiatives that will positively impact the world around you;


Very Flexible schedule required to include but not limited to nights, weekends, holidays and daytime shifts. Schedule subject to change based on business needs.

Preferred Skills:
Cash Handling, Professionalism, Line Management, Problem Resolution

Supervisory experience in a retail environment strongly preferred.

Apply online and inquire within on Tuesday evenings from 6:30 PM to 7:30 PM.

Come join our team. You’re going to like it here!

You will enjoy a competitive wage, flexible hours, and an associate discount. We are a rapidly growing brand, and provide a variety of training and development opportunities so our associates can grow with us. Our store teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.