Assistant Director, Program Operations
Assistant Director, Program Operations - Executive Degree Programs, McDonough School of Business
Our executive degree team at McDonough School of Business designs and delivers top-ranking master's programs. Well versed in program management, they collaborate with our partners around the world to ensure a meaningful, memorable student experience.
The Assistant Director/Manager of Program Operations is principally responsible for overseeing all administrative and operational activities related to successful execution of the Executive Master's in Leadership Program, DCPS- Executive Master's in Leadership Programs and soon to be introduced online portfolio of program offerings. This role is solely responsible for the critical task of procuring and distributing all program course materials for at least two executive degree programs for more than 50 students and over 50 courses annually. Duties include but are not limited to:
- Plays a key role in the planning, preparation and delivery of six (6) residency programs each year (both domestically and abroad).
- Manages all aspects of obtaining course materials and program supplies, general logistics (space, transportation, and technology) as well as coordinating extensive catering, external meals and cultural/professional events.
- Delivers each residency providing support for the students throughout the residency.
- Takes the lead role and travels abroad with at least one of the Global Residency programs annually, with responsibility for logistics, budget, and contracts, as well as coordination with faculty and students to ensure the best possible experience for each cohort.
- Manages the relationship with DC Public Schools in Washington DC, coordinating academic schedules, faculty, educational materials and technical support in a new program where many delivery elements have never been tried before.
- Directs all functions required for the successful delivery of graduate degree and customized corporate programs.
- Ensures the timely delivery of high quality educational materials and support to students by: interacting with faculty as needed to obtain materials, managing the program-specific pages on Blackboard and the web, inspecting course materials (both print and electronic) to ensure that all course materials are produced to a high standard.
- Responsible for monitoring program quality and identifying opportunities for improvement as well as developing and implementing new/improved high-quality services and programs.
- Collaborates with the Director of Academic Affairs to tailor and deliver student surveys of program quality. Interact with current students (and faculty) to gain their feedback. Analyzes student input to develop specific actions for program improvement.
- Maintains effective communication with students through the use of internet (Blackboard / E-mail), notices and in person. Advises and counsels students (30) regarding University and MSB policies and processes.
- Assists to develop and implement programs for executive program alumni communication and involvement, enhance integration with other McDonough and Georgetown University alumni.
- Provides recommendations for program enhancement/improvement.
- Works cooperatively with Directors/Managers of Marketing, Program Development, Academic Affairs and Admissions to target and recruit well-qualified, seasoned executives for EML and DCPS and Online Offerings programs.
- Monitors and adhere to the EML / DCPS and Online Offerings budgets for program delivery. Investigate and develop new contracting relationships that will improve MSB's delivery of high quality, high value programs and services.
- A bachelor's degree is required; A Master's in Business Administration (or other similar degree) preferable
- 5+ years of managerial/administrative experience in a professional setting, planning and managing mission-critical services and managing budgets; Experience in managing executive degree programs would be a strong advantage
- Familiarity with Power Point and Word
- Operating experience with Blackboard
- Must be comfortable with large institution IT environment
- Must be capable of understanding and working with financial plans
- A high level of customer service and appreciation of organizational differences in social and professional environments is critical
- Must be capable of functioning independently and with complete discretion as much of the information related to students, both applicants and degree candidates, is highly confidential and protected by law
Some weekends and evenings are required. Some travel, including international travel, is required.
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