Field Support/Help Desktop Support

McLean, VA
Jan 16, 2017
Jun 05, 2017
Full Time

PC/MAC Tier II Help Desk Field Tech

Position required travel around the DC metro area so must have reliable transportation.

Corporate office is in Tysons.


Well-rounded skills, PC and Mac Tier II Help Desk Field Support.

Must have Strong communication skills able to effectively communicate with clients and team (we need someone with some personality!)

Professional appearance required

MSP experience REQUIRED and or FIELD Tech experience.

Job description: Company is a growing IT Managed Services firm supporting small and mid-sized businesses in the DC Metro area. Seeking qualified Tier II Support Consultants to join our team. Regular travel to clients in the DC Metro area is a requirement. Must have prior experience working for an IT support company supporting external clients.


- Answer help desk calls and maintain tickets in help desk ticketing system
- Provide remote and onsite support
- Manage, maintain, troubleshoot and support networks, hardware, software, and other related peripherals
- Install and support new desktops, laptops, servers, networks, and printers
- Review and respond to remote monitoring and management (RMM) system alerts and notifications


- Minimum of 3 years experience in a technical support/network admin role
- Experience with PC hardware installation and maintenance
- Experience with software installation and support
- Experience supporting Windows operating systems and Office applications
- Experience with Windows Server, networking, and email systems (Exchange, Office 365)
- Experience with network storage management including backup and restore
- Experience with Mac hardware and OS X
- Excellent time management, communication, and customer service skills
- Reliable transportation for onsite support #AW