System Administrator (SA) Skill Level 2, TS SCI w/POLY REQ'D

Location
Ft Meade, MD
Posted
Jan 12, 2017
Closes
Apr 06, 2017
Hours
Full Time
Provides support for implementation; troubleshooting and maintenance of Information Technology (IT) systems. Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations; monitoring and problem resolution for all of the client/server/storage/network devices; mobile devices; etc. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification; diagnosis and resolution of problems. Provides support for the escalation and communication of status to agency management and internal customers. Provides support for the dispatch system and hardware problems and remains involved in the resolution process. Configures and manages UNIX and Windows operating systems and installs/loads operating system software; troubleshoots; maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance.



1. Provide support for implementation; troubleshooting and maintenance of IT systems

2. Manage the daily activities of configuration and operation of IT systems

3. Provide Tier 1 (Help Desk) problem identification; diagnosis and resolution of problems

4. Provide assistance to users in accessing and using IT systems

5. Provide support to IT systems including day-to-day operations; monitoring and problem resolution for all of the client/server/storage/network devices; mobile devices; etc.

6. Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification; diagnosis and resolution of problems

7. Provide support for the escalation and communication of status to agency management and internal customers

8. Optimize system operations and resource utilization; and perform system capacity analysis and planning

9. Provide support for the dispatch system and hardware problems and remains involved in the resolution process

10. Provide in-depth experience in trouble-shooting IT systems

11. Configure and manage UNIX and Windows (or other applicable) operating systems and installs/loads operating system software; troubleshoot; maintain integrity of and configure network components; along with implementing operating systems enhancements to improve reliability and performance

12. Provide detailed analysis and feedback to agency management and internal customers for escalated tickets Education Bachelors Degree in Computer Science or a related technical discipline; or the equivalent combination of education; technical certifications or training; or work experience.



Customer Requirements:

Bachelor's degree in a technical discipline from an accredited college or university is required. Five (5) years of additional SA experience may be substituted for a bachelor's Qualifications 10-15 years of directly related experience in systems administration and analysis.

Ten (10) years experience as a SA in programs and contracts of similar scope; type; and complexity is required.



3 years of demonstrated experience required in the following domain areas:





* A current TS/SCI security clearance w/ polygraph is required. This position is located at Ft Meade; MD MDO
As a trusted systems integrator for more than 50 years, General Dynamics Information Technology provides information technology (IT), systems engineering, professional services and simulation and training to customers in the defense, federal civilian government, health, homeland security, intelligence, state and local government and commercial sectors.With approximately 32,000 professionals worldwide, the company delivers IT enterprise solutions, manages large-scale, mission-critical IT programs and provides mission support services.GDIT is an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities.