Technician, Help Desk

Crane, IN
Jan 12, 2017
May 31, 2017
Specialty Trades
Full Time
Provides technical support and troubleshooting to network; desktop; and/or systems hardware and software.

1. Screens; refers and diagnoses internal inquiries and work requests as they relate to maintenance of personal computers and related systems.

2. Installs; configures; and upgrades computer hardware and software.

3. Provides end-user software troubleshooting and support.

4. Applies diagnostic techniques to identify problems; investigate causes; and recommend solutions.

5. Provides troubleshooting and support.

6. Assists in the administration of e-mail systems.

7. Provides phone and help-desk support for local and off-site users.

8. Maintains current knowledge of relevant technologies as assigned.

9. Participates in special projects as required. Education Associates Degree in a related technical discipline; or the equivalent combination of education; technical certifications or training; or work experience.

Information Assurance Certification: IAT 1 (A+ with CE and/or Network+ with CE and/or SSCP) Qualifications 1-3 years of experience

2 years minimum of directly related experience supporting help desk operations.

Information Assurance Certification: IAT 1 (A+ CE; Network + CE; SSCP) Job duties: Performs the following duties with minimal oversight: ? Provides Help Desk and End User Support functions that include but are not limited to: answering phone calls; providing guidance and solutions for Tier 1 issues; filling out trouble tickets and submitting for escalation where needed. Provides support in the distribution and tracking of mobile devices; and support in the area of establishing accounts or trouble shooting access errors.
As a trusted systems integrator for more than 50 years, General Dynamics Information Technology provides information technology (IT), systems engineering, professional services and simulation and training to customers in the defense, federal civilian government, health, homeland security, intelligence, state and local government and commercial sectors.With approximately 32,000 professionals worldwide, the company delivers IT enterprise solutions, manages large-scale, mission-critical IT programs and provides mission support services.GDIT is an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities.