Position: Junior General System Administrator reports directly to the local Site Lead while receiving technical guidance and instruction from Data Center Senior Systems Engineer and Service Operations Manager. The ideal candidate is proactive on issues, determining trends and probes deeper into problems to fix root causes to prevent recurrence. Functional Responsibility: Remediates assigned Tier 1/2 incidents or service requests from the Incident Manager, performs daily physical and virtual server maintenance. Will also perform Remote Desktop Services Support Administration support to include managing performance and tuning Windows Terminal Server/Remote Desktop Services. May serve as touch labor at direction of IaaS Storage Administrator on daily backups, restores and data recovery from back-ups or storage.Specific Responsibilities:
- Resolves escalated customer issues and manages escalations further to internal support.
- Performs data restorations for server, file system and or databases upon customer requestOrganizes regular audits of backup configurations to ensure quality of serviceProactively looks to improve and add efficiency to current processes and exercise judgment in the decision-making process in order to provide customer service which meets or exceeds established Service Level agreementsProvides training, troubleshooting, technical advice and direction to other members of the teamCommunicates in a clear and concise manner to include written form of emails, ticket comments, and verbally; as well as internally and on the phone with customers.
- General system administration experience; server 2012 experience is preferredTechnical proficiency including systems experience, strong troubleshooting and problem solving skills, and issue management in a multi-platform environmentKnowledge of Microsoft IIS, Domains, Active DirectoryFamiliarity with DNSScripting experience automating administrative tasks, configuration of tasks, AD management, monitoring work flows and application management preferredMicrosoft Operations Management Suite (OMS) preferredPowerShell experience is desiredResolving escalated customer issues and managing escalations further to resolution; use of remedy is preferred
- Citrix, Citrix Provisioning Services, Citrix Access Gateway, Wyse Devices, Wyse Device Manager (WDM) software, RemoteApp and McAfee products is desired