Operations Manager

Washington, DC
Jan 12, 2017
Sep 25, 2017
Full Time
Manages IT operational staff at HQ, in adherence with Program Manager.

Maintains operational hours of coverage and after hours work as necessary.
Coordinates with other teams to ensure activities at all sites are properly communicated.
Implementing a standard IT service management frame work.
Detecting service and system outages and communicate this to management and end-users.
Ensuring operational tasks are completed (log reviews, backups, ticket reviews, checklists, etc.).
Ensuring escalated service requests are handled in a timely manner.
Coordinating projects across technical teams.
Coordinating systems upgrades and software deployments.
Ensuring patches are installed and verified on all systems in accordance with the SLAs, work directly with the hosted data center contract.
Provide end-user communication for service outages, system upgrades, service improvements, service implementation, and service retirements.
Provide proper capacity planning.
Developing standards for workstations, mobile devices, printers, and other devices routinely procured by the FCC.
Identifying areas for process improvements

Education Bachelors Degree in a related business or technical discipline, or the equivalent combination of education, technical training, or work/military experience.

Qualifications 8-10 years of related experience, including supervisory experience.

 Certification: PMP and ITIL Intermediate Certified – Service Capability

Skills: Expert knowledge of IT standards and methodologies.
Excellent communications skills

 As a trusted systems integrator for more than 50 years, General Dynamics Information Technology provides information technology (IT), systems engineering, professional services and simulation and training to customers in the defense, federal civilian government, health, homeland security, intelligence, state and local government and commercial sectors.With approximately 32,000 professionals worldwide, the company delivers IT enterprise solutions, manages large-scale, mission-critical IT programs and provides mission support services.GDIT is an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities.