Customer Service Specialist - TS/SCI Req'd
Provide support via the telephone and/or Internet to respond to customer inquiries and resolve routine issues. 1. Responds to inquiries received through phone; mail and/or face-to-face contact with customers and prospects about the company or customers products or services by following standard scripts and procedures. 2. Uses a computer system to track questions and answers as well as enter orders. 3. Responds to inquiries requiring a written response with the use of standard or form letters. 4. Escalates more complex questions to more experienced Specialists. 5. Participates in special projects as required. Education Requires a High School Diploma or GED. Qualifications 1-3 years of related customer service; call center or help desk experience. 1. Basic knowledge of company or customer products and services. 2. Basic computer skills; which may require proficiency in one or more specific applications; depending on job assignment. 3. Effective communications skills Because of the sensitive nature of the work being done for this government client; all candidates must hold a TS/SCI and be willing to take and pass a Polygraph if requested. As a trusted systems integrator for more than 50 years, General Dynamics Information Technology provides information technology (IT), systems engineering, professional services and simulation and training to customers in the defense, federal civilian government, health, homeland security, intelligence, state and local government and commercial sectors.With approximately 32,000 professionals worldwide, the company delivers IT enterprise solutions, manages large-scale, mission-critical IT programs and provides mission support services.GDIT is an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities.