SOCSOUTH Operations Lead
The Operation Lead performs tier three systems support in accordance with the SIE OPORD. In addition to in-depth technical knowledge of the Government’s software and hardware, Operational Lead need advanced analytical, troubleshooting and design skills. The ability to communicate with technical and non-technical users also is essential. The Operational Lead must be familiar with the systems engineering process and data as a fundamental building block for performance improvement. Participation in working groups, design reviews and system tests is required. Candidates will help generate assessments, as well as develop and implement actionable recommendations based on reviews. Candidates require extensive knowledge of the development process, including specification, documentation, and quality assurance. Because of the broad range of demands Operational Leads must meet, candidates who have demonstrated strong project planning skills are preferred. Typical duties include:
- Developing, maintaining, and supporting technical infrastructure, hardware, and system software componentsPerforming installation, maintenance, and support of system software and hardware.Performing user supportConfiguring, debugging, and supporting multiple infrastructure platformsPerforming high-level root cause analysis in support of service interruption recovery, as well as creating and documenting preventive measuresWorking as a strong team contributor, and providing technical expertise.Staying abreast of emerging trends in information technology and helping shape the work for the Government.Working with the Government to understand their requirements and evaluate possible technical solutions.Manages and is responsible for the successful completion of all tasks in assigned program area including technical work, financial and business development activities.Supervises assigned technical and administrative staff, including subordinate supervisors, and performs personnel actions including hiring and performance evaluation.Directs activities to meet client and organization work objectives and serves as a liaison with clients to coordinate activities, negotiate tasks, and solve problems.Assures quality of program products, services, and deliverables, including participating in reviews, audits, and site visits.Performs business development activities, including the preparation and review of technical and cost proposals.