MA NG911 Network Operations Manager (NOC)

Westwood, MA
Jan 12, 2017
May 06, 2017
Full Time


The MA NG911 Operations Manager (NOC) will lead the management and delivery of GDIT technical support services for 24x7 live support and operations of GDIT managed communication networks consisting of voice, unified communications (voice, video, data) and emergency services. Functions will include delivery of a tiered support facility and department responsible for ensuring a responsive, high availability, low cost and trouble free operational construct. The Operations Manager will interface with partners, vendors, customers and internal resources to maximize project efficiency, customer satisfaction and technical compliance. The Operations Manager will manage the delivery, test and quality control of all network and operational changes of multi-vendor federated networks in order to maintain functional compliance, evolution and customer satisfaction into the future. Additionally, the Operations Manager will become a subject matter expert in Operations and Maintenance delivery to serve as a GDIT representative for capture and proposal opportunities.



1. Build staff for tiered technical support department capable of 24x7 operations, with continuous plan for gaining and improving department technical expertise necessary for meeting operational and business demands.

2. Maintain compulsive attention to customer satisfaction through responsiveness to customer interactions, events and communications.

3. Maintain highly organized methodologies, focus and tools for tracking delivery of events, request, staffing and operational status, that contributes to overall business management and customer reporting.

4. Performs business development activities, including the preparation and review of technical and cost proposals.

5. Supervises assigned technical and administrative staff, including subordinate supervisors, and performs personnel actions including hiring and performance evaluation.

6. Coordinates and monitors sub-contractor activities and administers subcontractor deliverables and finances.

7. Directs program activities to meet client and organization work objectives and serves as a liaison with clients to coordinate activities, negotiate tasks, and solve problems.

8. Assures quality of program products, services, and deliverables, including participating in reviews, audits, and site visits.

9. Performs program financial management services, including financial analysis, budget and cost quote preparation, cost management, reconciliation, and profit enhancement.

10. Prepares and provides various reports and technical reviews to senior management as requested.

11. Ensures compliance with relevant corporate and government policies and standards.

12. Participates in special projects as required.



Education Bachelors Degree in a related business or technical discipline, or the equivalent combination of education, technical training, or work/military experience.

Qualifications 10-12 years of program management experience to include related experience within a network operations and/or technical support organization specific to IP network and communications services.


1. Effective management skills in high demand environment.
2. Ability to manage multiple projects simultaneously.
3. Effective communication skills on support operations and technical solutions
4. Desire to expand technical scope and knowledge.

The work is typically performed in an office environment and at client site locations, which requires proper safety precautions; work may require some physical effort in the handling of light materials, boxes or equipment.

The above job description is not intended to be, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job.
Requests for reasonable accommodations will be considered to enable individuals with disabilities to perform the principal (essential) functions of this job.

  As a trusted systems integrator for more than 50 years, General Dynamics Information Technology provides information technology (IT), systems engineering, professional services and simulation and training to customers in the defense, federal civilian government, health, homeland security, intelligence, state and local government and commercial sectors.With approximately 32,000 professionals worldwide, the company delivers IT enterprise solutions, manages large-scale, mission-critical IT programs and provides mission support services.GDIT is an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities.