Functional Analyst/User Support- Polygraph

Herndon, VA
Jan 12, 2017
Aug 22, 2017
Full Time


Provides technical support and troubleshooting to web applications and system software.

1. Screens, refers and troubleshoots end user inquiries and work requests.

2. Provides end-user software troubleshooting and support.

3. Applies advanced diagnostic techniques to identify web application user problems, investigate causes, and recommend solutions.

4. Provides Tier 1 and Tier 2 troubleshooting and support.

5. Provides phone and help-desk support for local and off-site users.

6. Provides guidance and work leadership to less-experienced functional support specialists.

7. Maintains current knowledge of relevant technologies as assigned

8. Participates in special projects as required.

Education Associates Degree in a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.

Qualifications - Experience supporting an application development team
- Experience providing Tier 2 support to customers
- Experience using ESMT, ServiceNow, and JIRA
- Experience with hourly manual monitoring
- Experience providing Tier 3 support desired 

3-5 years of directly related experience supporting help desk operations.

  As a trusted systems integrator for more than 50 years, General Dynamics Information Technology provides information technology (IT), systems engineering, professional services and simulation and training to customers in the defense, federal civilian government, health, homeland security, intelligence, state and local government and commercial sectors.With approximately 32,000 professionals worldwide, the company delivers IT enterprise solutions, manages large-scale, mission-critical IT programs and provides mission support services.GDIT is an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities.