Operations Bridge Manager
Responsible for the 24/7 technical oversight of a complex Cyber Information Technology (IT) environment supporting the Army's CONUS Theater. Ensures prompt service restoration and conformance to organizational processes and service level targets (SLT). Serves as the organization's lightening rod for synergetic collaboration and situational understanding. Monitors a variety of tool sets and Incidents to ensure service reliability and executes recall procedure for on-call staff outside of core duty hours when necessary. Approves; monitors; and reports on Authorized Service Interruptions (ASI). Reviews Commander's Critical Information Reports (CCIR) for technical accuracy prior to distribution to the CONUS Theater. Subject matter expert with regard to policy and procedure. Remains acutely aware of changes within the environment. Education Bachelors Degree in Computer Science or a related technical discipline; or the equivalent combination of education; technical certifications or training; or work experience. Contractual Requirements: Requires HS + 12 yrs similar experience; AA/AS + 10; or BS/BA + 8. Qualifications 5-8 years of directly related experience supporting network operations. Contractual Requirements: Depending on degree obtained (please see education requirements) at least 8+ years of similar experience. Minimum Qualifications: Must be willing to work flexible schedule (rotating shift work) Positive; focused; and engaging team player is a must Must be highly organized and adaptive to change Understanding of the Army missions and how IT contributes to the delivery of products or services supporting those missions Ability to interact professionally with all levels of Army customer organizations (verbal and written) Must possess basic overall IT knowledge As a trusted systems integrator for more than 50 years, General Dynamics Information Technology provides information technology (IT), systems engineering, professional services and simulation and training to customers in the defense, federal civilian government, health, homeland security, intelligence, state and local government and commercial sectors.With approximately 32,000 professionals worldwide, the company delivers IT enterprise solutions, manages large-scale, mission-critical IT programs and provides mission support services.GDIT is an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities.