Sr Technician, Systems

Huntsville, AL
Jan 12, 2017
Jul 17, 2017
Specialty Trades
Full Time
Main Job Tasks and Responsibilities
• provide Tier 1 support by answering phone calls and responding to emails
• diagnose and resolve software and hardware issues
• follow ITIL best practices for Service Desk operations
• document, track and route issues in ticket tracking system
• stay current with latest software updates

Provides installation, maintenance and troubleshooting support of information systems applications and related peripheral hardware.


 1. Monitors and responds to hardware and software problems utilizing a variety of hardware and software testing tools and techniques.

 2. Installs and configures applications software and related hardware (such as desktops, servers, and related peripherals like printers, scanners, drives, monitors and video teleconferencing hardware).

 3. Provides software and system troubleshooting and support.

 4. Provides technical support and training to end-users.

 5. May provide guidance and work leadership to less-experienced technicians.

 6. Maintains current knowledge of relevant technology as assigned.

 7. Participates in special projects as required.

Education Associates Degree in a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.

Qualifications 3-5 years of directly related experience supporting information systems operations.

Help Desk experience

• experience with BMC Service Desk Express or equivalent ticket tracking system
• working knowledge of fundamental operations of relevant software, hardware and other equipment
• related experience and training in troubleshooting and providing service desk support
• prefer familiarity with ITIL best practices for Service Desks  Key Competencies
• oral and written communication skills
• learning skills
• customer service orientation
• problem analysis
• problem-solving
• adaptability
• team interaction
• planning and organizing
• attention to detail
• stress tolerance As a trusted systems integrator for more than 50 years, General Dynamics Information Technology provides information technology (IT), systems engineering, professional services and simulation and training to customers in the defense, federal civilian government, health, homeland security, intelligence, state and local government and commercial sectors.With approximately 32,000 professionals worldwide, the company delivers IT enterprise solutions, manages large-scale, mission-critical IT programs and provides mission support services.GDIT is an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities.