Cafe Manager

Barnes & Noble
McLean, VA
Feb 09, 2017
Feb 09, 2018
Full Time
Barnes & Noble, Inc. (NYSE: BKS) is a Fortune 500 company, the nation’s largest retail bookseller, and a leading retailer of content, digital media and educational products with annual revenues of more than $4 billion. The Company operates 648 Barnes & Noble bookstores in 50 states, and one of the Web’s premier e-commerce sites, ( ). Our Nook Digital business offers a lineup of popular NOOK ® tablets and eReaders and an expansive collection of digital reading and entertainment content through the NOOK Store ® ( ).

It’s no secret why Barnes & Noble is among the best-loved and most-respected brands in the country. From becoming the first bookseller in America to discount books in the 1970s to establishing the superstore concept in the 1990s to the launch of NOOK and our current merchandise expansion into areas like educational toys and games and curated gifts, Barnes & Noble continues to revolutionize the retail industry.

Over the past few years, we have dynamically transformed our business from a store-based model to an omni-channel model centered on our retail stores, e-commerce and digital. Our omni-channel distribution platform provides customers easy and convenient access to print and digital books, magazines, newspapers, and entertainment content, along with a diverse product selection that rivals any specialty retailer. In addition, we have implemented a variety of innovative merchandising initiatives that continue to grow store traffic and sales.

With corporate offices in New York City, Westbury, NY, and Santa Clara, CA, we offer a wide range of opportunities in various disciplines, including merchandising, book buying, marketing, digital, engineering, information technology, finance and accounting. Our distribution centers in Monroe, NJ, and Reno, NV, offer challenging opportunities in distribution, logistics and more, while our state-of-the-art customer service center in Lyndhurst, NJ, features opportunities for customer service professionals. And our Sterling Publishing subsidiary in New York City provides exciting opportunities in the publishing field.

We're passionate about our people and profession and are investing in all areas of our business, so the opportunities to make an impact based on your interests, skills and talents have never been greater. If you have a focus on customer satisfaction, teamwork, and enjoy the free exchange of ideas, consider joining our team.

As a Cafe Manager, you are responsible for the daily operations of the Cafe, ensuring consistency with our bookselling culture, world-class customer service focus, digital initiatives, and merchandising standards. You lead by example and foster an employee-centric environment and focus Cafe servers on maximizing sales and productivity through the delivery of our four core service principles in the Cafe. You select, hire and develop Cafe servers, ensuring a talent bench which reflects the communities we serve.

Essential Functions:
  • Manage and execute the daily operations of the Cafe; execute e-Planner to standard; customize, communicate, delegate, perform, and follow up on all tasks as the business demands.
  • Drive sales by coaching and counseling Cafe servers to deliver the four core service principles in the Cafe: provide timely and friendly cafe‚ service, upsell, maintain product presentation standards, and maintain Cafe cleanliness.
  • Deliver positive financial results through efficient execution of initiatives; use financial reports to identify additional sales, in-stock, and trend opportunities.
  • Plan and assign work to optimize payroll budget.
  • Understand and execute Integrated Store Operations (ISO) standards.
  • Coach and communicate with the Cafe servers about all our products and services, enthusiastically model selling behavior, share technical knowledge, and provide

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