Customer Service Supv
GENERAL PURPOSE OF POSITION:
The Customer Service Supervisor (CSS) is responsible for ensuring the highest level of customer service throughout the store. As a leader on the customer service team, the CSS will assist in the supervision of cashiers and customer
service associates. This individual will focus on improving
tHE overall customer experience through interaction with customers on the selling floor.
FOCUS OF POSITION:
? Positively demonstrate the company?s Core Values by developing trust and respect among peers and management, working in teams and partnering with others through collaborative work ethics, and driving business results by placing a high priority on detail and accuracy to
successfully complete all tasks
? Deliver excellent customer service and demonstrate a higH degree of professionalism
? Drive the delivery of exceptional customer service by insisting on friendliness and creating a ?heads up? mentality on the part of all store associates.
? Expedite front lines, direct flow of customers, and ensure that each customer receives outstanding customer serv
Must have open availability on Friday, Saturday and Sunday weekly. Must be able to work up to three nights but at least 2 nights weekly.
Must be a friendly, natural leader. Previous Customer Service experience strongly preferred. Competitive wage for right candidate.