Police Communications Technician
Job Title: Police Communications Technician
Job ID: 160723 Location: MD - Carmen Turner Facility
Posting Open-Close 12/21/2016
Full/Part Time: Full-Time
Regular/Temporary: Regular Job Description
All WMATA posted job openings are available through 11:59 pm the night before the noted Close Date. To ensure successful submission of application applicants are encouraged to apply well before this cut-off. The noted Close Date is the date on which the posting is automatically removed from the website as of 12:00am at which time submission of an application is no longer possible. (WMATA reserves the right to remove postings at any time without notice as business needs demand.)
- Graduation from high school or possession of a general equivalency diploma (GED).
- Minimum of 1 year technical administrative support and public contact work in a public safety environment, preferably working in a fast paced, high stress environment or call center.
- Must attend training to attain and maintain certifications from Maryland and Washington, DC which allows incumbent access to criminal justice databases, used daily while on duty (WALES and METERS). A passing score on the test(s) issued by each state/jurisdiction is required to obtain the initial certification, as well as bi-annual recertification to remain a valid user of the system.
- Candidate must have never been convicted of a felony or serious misdemeanor.
- Candidate must pass an extensive background check.
- May be required to work variable shifts as needed, at times during inclement weather and when necessary, work extended tours of duty without notice.
Satisfactorily complete the medical examination for this position, if required. The incumbent must be able to perform the essential functions of this position either with or without reasonable accommodations.
This is entry level, full time technical and administrative public safety communications work in an emergency communications call center. Incumbent is responsible for receiving and processing all calls for service to the Metro Transit Police Department, coordinating with jurisdictional police and fire departments, making appropriate notifications, and providing support services to the unit and other Department divisions. Incumbent is responsible for making appropriate decisions during periods of stress and has latitude for independent judgement and action, within established guidelines.
The Communications Division is the primary point of contact for all calls for public safety and operates 24 hours a day, 365 days per year, including special events, holidays and during weather/public safety emergencies.
- Answers emergency and non-emergency calls for service; determines the appropriate police, fire, emergency services or other WMATA department response; queries the caller to ascertain specific and vital details of a situation in a timely manner; maintains contact with the caller or appropriate jurisdictional police agency as needed and relays the information received from the caller.
- Operates communications console equipment, computer aided dispatch (CAD) system, telephones, and corporate PC to expedite a variety of emergency, non-emergency and complaint calls from the public for assistance. Incumbent utilizes a variety of communication services, wired, wireless and text, to impart or receive police information.
- Conducts police computerized information systems queries, hit confirmations, entries and performs administrative message switching between other agencies utilizing systems such as the Washington Area Law Enforcement System (WALES), the Maryland Electronic Telecommunications Enforcement Resource System (METERS), and the Virginia Criminal Interstate Network (VCIN) and their associated local systems, as well as WMATA in house systems.
- Provides callers with customer support and acknowledges WMATA customer complaints, inquiries and recommendations for WMATA during non-business hours, which may or may not be police related.
- Researches historical call data or locates information for internal and external customers.
- Utilizes the voice, radio and call recording system to review calls and produce recordings for court purposes.
Consideration will be given to applicants whose resumes demonstrate the required education and experience. Applicants should include all relevant education and work experience.
Evaluation criteria may include one or more of the following:
- Personal Interview
- Skills Assessments
- Verification of education and experience
- Criminal Background Check
- Credit history report for positions with fiduciary responsibilities
- Successful completion of a medical examination including a drug and alcohol screening
- Review of a current Motor Vehicle Report
Washington Metropolitan Area Transit Authority, a Federal contractor, is an Equal Opportunity / Affirmative Action employer. All qualified applicants receive consideration for employment without regard to race, color, creed, religion, national origin, sex, gender, gender identity, age, sexual orientation, genetic information, physical or mental disability, or status as a protected veteran, or any other status protected by applicable federal law, except where a bona fide occupational qualification exists. Our hiring process is designed to be accessible and free from discrimination.
This posting is an announcement of a vacant position under recruitment. It is not intended to replace the official job description. Job descriptions are available upon confirmation of an interview.