Technology Trainer - University Information Services

7 days left

Location
Washington D.C.
Posted
Dec 07, 2016
Closes
Jun 03, 2017
Function
Trainer
Industry
Education
Hours
Full Time
Located in a historic neighborhood in the nation's capital, Georgetown offers rigorous academic programs, a global perspective, exciting ways to take advantage of Washington, D.C., and a commitment to social justice. Our community is a tight knit group of remarkable individuals interested in intellectual inquiry and making a difference in the world.

Requirements

Technology Trainer - University Information Services

The Technology Trainer, in a term position through June 30, 2018, will provide a technical training program to the entire University community.  By coordinating training workshops, providing written documentation and computer-based training, and identifying and providing other learning opportunities whenever possible, the Coordinator will raise the technical skills of the University community.  Reporting to the Associate Director of Customer Relations, the Technology Trainer's duties include but are not limited to:

  • Work closely with the UIS account managers to develop specific training courses for departments and individual faculty and staff with identified technical education needs. 
  • Assist in developing content and agendas for monthly meetings with academic and administrative departments.
  • Provide both on-going training on existing needs and as-needed training on new or project-related needs, such as software implementations or upgrades.
  • Develop and coordinate the training program designed to provide users with basic to advanced level computing skills in more than 100 regularly scheduled workshops each semester.

Requirements

  • Bachelor's degree
  • 1 - 3 years of work experience with technology training and administering training programs, preferably in an academic setting

Technical Qualifications or Specialized Certifications

  • Excellent training skills and the ability to teach those skills to others
  • Strong familiarity with UNIX platform, productivity software, electronic mail, and web browsers
  • Proficiency in Internet, Microsoft Outlook, Word and Excel
  • Ability to learn new software quickly
  • Web publishing and other software experience preferred
  • Editorial skills should include demonstrated ability to write clear, concise and accurate technical documentation, as well as regular communications with others. Good editing abilities

 Preferred Qualifications

  • Solid understanding of user support and service issues in an academic setting
  • Strong communication and customer service orientation
  • Ability to communicate technical concepts to others, in both formal and informal setting
  • Ability to juggle multiple projects
  • Ability to work well with others, as both team leader and participant

Submission Guidelines:

If you currently work at Georgetown University, please exit this website and login to GMS (gms.georgetown.edu) using your Net ID and password. Please select the Career worklet on your GMS Home dashboard to view Jobs at Georgetown.

Please note that in order to be considered an applicant for any position at Georgetown University you must submit a cover letter and resume  for each position of interest for which you believe you are qualified. These documents are not kept on file for future positions.

Need Assistance:

If you are a qualified individual with a disability and need a reasonable accommodation for any part of the application and hiring process, please click here for more information, or contact the Office of Institutional Diversity, Equity, and Affirmative Action (IDEAA) at 202-687-4798 or ideaa@georgetown.edu.

Need some assistance with the application process? Please call 202-687-2500

EEO Statement:

Georgetown University is an Equal Opportunity/Affirmative Action Employer fully dedicated to achieving a diverse faculty and staff.  All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, religion, national origin, age, sex, disability status, protected veteran status, or any other characteristic protected by law.