Mobile Program Director, Enterprise Services - University Information Services

Washington D.C.
Dec 07, 2016
Oct 04, 2017
Executive, Director
Full Time
Located in a historic neighborhood in the nation's capital, Georgetown offers rigorous academic programs, a global perspective, exciting ways to take advantage of Washington, D.C., and a commitment to social justice. Our community is a tight knit group of remarkable individuals interested in intellectual inquiry and making a difference in the world.


Mobile Program Director, Enterprise Services - University Information Services

The Mobile Program Director manages Georgetown's mobile presence - for example, developing mobile strategies, managing the campus-wide mobile platform, developing and executing tactical plans to onboard new mobile capabilities in response to industry trends, customer feedback and analytics. S/he works with stakeholders across the university to deliver an integrated experience for 35+ mobile app capabilities. In addition, s/he works closely with senior UIS leadership to achieve the mobile first strategy across UIS offerings, achieve security goals through mobile device management, and integrate legacy applications. Very significantly, the Mobile Program Director successfully partners with our user community to uncover and implement the most highly prized features and rich user experience in a fast-paced and dynamic environment; as well as with our student developers, primarily in the MBA program and The Corp, to enable the development of 'breakthrough' applications without undue risk to our systems and data.  The Mobile Program Director has duties that include but are not limited to:

Georgetown Mobile Program

  • Manages and maintains the GU Mobile Platform, including administration of Kurogo, LiveSafe, DoubleMap, CampusQuad, LaundryAlert, DoubleDutch; data source integration, upgrades, performance; and functional monitoring, testing, and analytics.
  • Manages schedules, client contacts, budgetary and revenue spreadsheets, bug list, issue list and completion criteria, as well as new launches and on-boarding projects, including defining mobile experience objectives with stakeholders.

Mobile Strategy and Leadership

  • Identifies opportunities to develop mobile experiences to improve customer experience.
  • Facilitates and closely coordinates with a mobile governance body to communicate goals, solicits feedback, and ensures mobile initiatives are meaningful and impactful for the greater campus.
  • Stays apprised of the latest mobile technology trends and best practices, both inside and outside of the higher education industry.


  • Bachelor's degree - Master's preferred
  • At least 5 years of relevant experience with a Bachelor's or 10 years of experience with a Master's
  • Experience with the education sector preferred
  • Relevant experience developing innovative mobile applications serving large and diverse customer bases - specifically, full lifecycle product management, project management, proactive product and program strategies, analysis based on Key Performance Indicators (KPIs), proactive user experience and feedback, native mobile technologies, and business planning
  • Experience with native iOS and Android application development, launch, and maintenance
  • Experience with data integration using RSS, XML, JSON, RESTful APIs, SOAP, and WSDL
  • In-depth understanding of data combination, analysis, and collection techniques
  • Strong business skills related to technology innovation, speed to market, and embracing new technologies in an enterprise rather than point solution manner
  • Strong project management to manage fast release and launch schedules
  • Excellent interpersonal skills to manage diversity of stakeholders

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Submission Guidelines:

Please note that in order to be considered an applicant for any position at Georgetown University you must submit a cover letter and resume  for each position of interest for which you believe you are qualified. These documents are not kept on file for future positions.

Need Assistance:

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Need some assistance with the application process? Please call 202-687-2500

EEO Statement:

Georgetown University is an Equal Opportunity/Affirmative Action Employer fully dedicated to achieving a diverse faculty and staff.  All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, religion, national origin, age, sex, disability status, protected veteran status, or any other characteristic protected by law.

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