Bob Evans
Germantown, MD
Feb 12, 2017
Feb 09, 2018
Full Time
Being the BEST means leading our teammates with a purpose of heartfelt hospitality. At Bob Evans our belief is, ‘Every guest is a gift’. We’re always hungry for the opportunity to speak with potential team members who have a passion to ‘win together as a team.’

Statement of Purpose

This position is responsible for coordinating entire carry out station and communicating with front-and back-of-the-house personnel to provide an exceptional dining experience to our carry out guests. Welcomes guests to the restaurant, takes phone orders, helps guests find menu choices using situational selling techniques, ensures accuracy of all orders, anticipates and responds to guest needs in a prompt and friendly manner, and invites them back again.
Primary Accountabilities
1. Greet walk-in carry out guests; utilize menu knowledge and situational selling techniques including building bakery sales.
2. Package food and beverage orders, condiments and appropriate items promptly and accurately. Ensure items are prepared properly and on a timely basis, following the standards set by the restaurant.
3. Communicate professionally with guests to determine their needs and help them with the menu selections.
4. Wear a headset to communicate with managers and teammates to help expedite the guest experience.
5. Handle cash and credit transactions; accurately account for all receivables including cash, credit cards, coupons and gift cards.
6. Practice safe food and beverage handling and clean up at all times.
7. Safely handle food prep equipment such as beverage machines, salad cases, etc.
8. Handle guest complaints with tact and professionalism, turning dissatisfied guests into raving fans.
9. Answer phone calls using company script per meal period in a fast and friendly manner.
10. Accurately input carry out orders into the computer system.
11. All other duties as assigned.

  • Excellent customer service skills and experience
  • Ability to identify and resolve issues as they arise
  • Detail oriented with the ability to multi-task
  • Proficient computer skills

  • 0-2 years related experience
  • Strong knowledge of commonly-used concepts, practices, and procedures in a restaurant
  • Relies on experience and judgment to plan and accomplish goals

Bob Evans participates in E-Verify


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


The physical demands described here are representative of those that must be regularly met by an employee to successfully perform the essential functions of this job. This list is not intended to contain a comprehensive listing of activities and the employer reserves the right to change or assign other duties to this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job the employee will regularly be required to:
  • Stand for entire shift and walk for long periods of time without rest or sitting down.
  • Push, lift, carry and transfer up to 30 pounds.
  • Reach with hands.
  • Use hands to finger, handle, or feel objects, tools, or controls.
  • Bend and stoop.
  • Have the ability to taste and smell.
  • Verbally communicate with others.
  • Have the ability to read and write clearly.
  • Use cl

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