Service/Customer Operator

Employer
CarMax
Location
Frederick, MD
Posted
Jan 28, 2017
Closes
May 31, 2017
Function
Other
Industry
Retail
Hours
Full Time
Under general supervision, deliver exceptional customer service by supporting the ServiceDepartment by assisting customers onthe phone and in person before, duringand afterservice/repair processes.

 

Principle Duties andResponsibilities:

·         Answer all incoming service calls in a prompt and friendly manner, displaying appropriate tone of voice and empathy throughout the entire customerinteraction.

·         Assist Customer Advisors/Service Consultants with customers when needed.

·         Answer basic service department questions, schedule service appointments, route customers’ calls.

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