Summary of Work Performed
The Assistant Manager is responsible for the day to day operations of Boston Pizza Restaurants “Front of the House” and “Bar Operations” under the direction of the General Manager. This includes conducting the business affairs of the restaurant, attending to Guests needs, scheduling employees as needed for the front of house, on-going training, supervision and development of the employees and most importantly maintaining a high level of service and the perfect guest experience.
Duties and Responsibilities
Business AffairsEnsure all Guests are served in accordance with Boston’s expectations. All products are properly prepared and served in a timely manner, responsible service of alcoholic beverages, safety and sanitation practices are implemented. Maintain control of cost factors in operating and expense categories such as food, and labor.Continuously focused on improving the Guest dining experience.Must be adept at conducting inventory, invoicing, back office accounting.Purchasing and inventory management and projectionsManaging and adhering to budget projections.
Supervision Hire, train and develop supervisors and employees to ensure a complete understanding of all needs within the restaurant. (Guest experience, building the brand, and profitability).Accurately develop employee schedules to ensure appropriate coverage based on projected / actual sales volume.Work with the General Manager to ensure the in-store training team has all needed supplies to properly train new employees. Employee orientations are complete with the appropriate paperwork, training schedules and job expectations are set.All approved changes to the menu or promotions are communicated to the team and effectively implemented.
Purchasing / Product QualityPurchase approved products and supplies in the amounts needed to support the level of business expected. Ensure the quality, quantity and handling of all products is in accordance with Boston’s expectations.Ensure the standard recipes and methods are used at all times to ensure consistency and efficiency for all menu items.
Safety & SanitationThe health and safety of our Guests is a priority. Cleanliness of the inside and outside of the restaurant must be adhered to in accordance with Boston’s and local health department expectations.Proper practices must be in place to ensure food safety. Controlling time and temperature throughout the flow of food, practicing good personal hygiene and preventing cross-contamination.
Building SalesUnderstand what the industry trends are, passing along anything learned to the Franchisee that may better the brand.Pursue methods to increase sales through the use of promotions, local advertising, and increased average sales per guest and community involvement.National and local promotions are well planned and employees are properly trained to effectively promote to the Guest.
Guest ExperienceEnsure that all FOH staff continually and always adhere to the Boston’s perfect guest experience standards.Check all systems perfection and follow through every 30 minutes to include clean dining area, bathrooms, entrance ways, etc. while using our figure 8 walk through system.Frequent Guest contact and high visibility in the dining room are to be apparent at all times.Inquires periodically and timely about the Gue