Assistant Manager

Massage Envy
Elkridge, MD
Feb 06, 2017
Feb 09, 2018
Full Time


At Massage Envy, we believe massage and skincare shouldn’t be a luxury; our purpose is to help people feel their best. That’s why everything we do is in service of delivering memorable experiences of Total Body Care that “help you take care of you.” The Massage Envy culture of care has made the organization it is today, because our people strive to live our values of optimism, gratitude, excellence, consistency and empathy in all we do. You should feel this in every friendly, supportive, and caring Massage Envy environment.

Job Title: Assistant Manager
Reports To: Manager/Franchise Owner
Function: Assists the Manager/Franchise Owner in the daily operations of the location

Essential Duties:

  • Assists Manager in and oversees management duties
  • Strive to achieve 25% or higher clinic membership closing
  • Maintains an impeccable and clean clinic
  • Coach and train front desk associates and therapists on sales process
  • Balance sales detail report and make daily deposits
  • Ensure employee work time is properly recorded and payroll is processed in a timely manner
  • Follows up to ensure communication board is updated
  • Keeps track and documents inventory and order supplies
  • Coordinates with Franchise Owner/Manager marketing efforts for new prospects
  • Informs Manager of retail inventory
  • Reviews snapshot summary monthly
  • Understands, believes in and upholds Massage Envy’s Purpose, Vision and Values
  • General knowledge of modalities offered and understands, believes in, and upholds the benefits of massage therapy and bodywork


The requirements listed below are representative of the knowledge, skills, and/or ability required for this position.

Education, Skills and Training:

  • College education preferred
  • Management and/or marketing experience in service/retail industry helpful
  • Sales experience in the service/retail industry
  • Ability to effectively interact with and communicate expectations to staff and up-line to Manager
  • Competent trainer and motivator
  • Proficiency in generating membership and retail sales goals and interpreting trends in sales reports
  • [Satisfactory results of background and reference check is a condition of employment in this position]

Physical Demands:

  • Must be able to interact and communicate effectively with guests, members, staff, regional developers, franchise owners and vendors
  • Must be able to use office equipment including telephones, computers, fax and copier machines
  • Reasonable accommodations are available to individuals with disabilities, upon request, as required by law
  • Regular and reliable attendance, and ability to work flexible days and hours

Communications and Personal Interactions

  • Must be customer service oriented
  • Must communicate effectively (orally and written) and in a courteous and professional manner on a regular basis with members, guests, staff, and franchise owners
  • Follow management’s policies, procedures and direction
  • Accepts constructive criticism in a positive manner and uses it as a learning tool

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