Front Desk Agent

7 days left

Employer
The Inn at Henderson's Wharf
Location
Baltimore, MD
Posted
Feb 01, 2017
Closes
Jul 29, 2017
Function
Other
Industry
Retail
Hours
Full Time

Job Description:

 A small boutique hotel located in Baltimore is looking for a front desk agent to coordinate guest service operations

Job Responsibilities:

The front desk agent registers guests and assigns rooms, assists in pre-registration and blocking of rooms. Coordinates room status updates with housekeeping and maintenance departments Resolves guest complaints to the satisfaction of the guest; responds promptly to any guest service request. Posts and files all charges to guest, master, and city ledger accounts. Thoroughly understands and adheres to proper credit, check-cashing, and cash-handling policies and procedures

Job Requirements:  

Education: High school graduate or equivalent. Must be able to speak, read, write, and understand the primary language(s) used in the workplace.

Experience: Previous hotel-related experience desired.

Physical: Requires finger dexterity, grasping, writing, standing, sitting, walking, repetitive motions, hearing, visual acuity, and may on occasion have to lift and carry up to 40 pounds.

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