Front-End Supervisor

Restaurant Depot
Alexandria, VA
Feb 15, 2017
Feb 09, 2018
Full Time

Position Summary:
Supervises Cashiers, Front-End Loaders, Checkers and U-Boat Retrieval.

Essential Functions:

  • Supervises, trains and evaluates cashiers, front-end loaders, checkers and U-boat retrieval.
  • Ensures friendly, efficient and professional customer service.
  • Ensures compliance with established sales and security policies and procedures.
  • Investigates and resolves customer complaints in a timely and professional manner.
  • Assists customers with product location and detailed information when needed.
  • Plan and prepare work schedules to include lunch and vacation.
  • Performs cashier check-outs and operates register, when needed.
  • Performs Supervisor functions of voids and returns, price adjustments, IOUs (F-6) vs. invoicing and cancels transactions.
  • Assists checkers in comparing customer receipts to items on cart to avoid losses.
  • Efficiently uses industry specific software to resolve customer inquiries, price checks, inventory queries and price discrepancies

Other Responsibilities:
Performs other work-related duties as required and assigned.

Education, Experience and Skills Required:

  • Bachelors Degree, OR
  • High School Diploma of GED with at least 4 years experience in customer service or related field, OR
  • Any appropriate combination of education and experience.
  • Ability to read, analyze and interpret general business periodicals, professional journals, and technical procedures.
  • Ability to effectively present information and respond to questions from managers, clients, and general public
  • Ability to calculate figures, and amounts such as discounts, interest, proportions, percentages, area, mass and volume.
  • Effective oral and written communication skills.
  • High level of interpersonal skills to handle sensitive situations.
  • Commitment to company values and strong customer orientation.
  • Computer Literacy

Physical Requirements:

  • Lift/Carry Abilities (measured for maximum or average load)
  • Lift 50 lbs
  • Carry strength (50 or less) 50 lbs
  • Frequent lift/carry (> 12x/hour) 50 lbs
  • Constant lift/carry (> 30x/hr) 20 lbs
  • Physical Aptitudes (rated based on level of skill involved)
  • Agility/dynamic balance 80-119%
  • Finger dexterity 80-100%
  • Manual dexterity 80 100%
  • Posture Tolerance (rated based on frequency or time involved)
  • Stand/walk constantly
  • Reach above shoulder level occasionally
  • Twist/turn head occasionally
  • Bend over/stoop occasionally
  • Climb steps/ladder occasionally
  • Kneel/squat - occasionally

Work Environment:
For the most part the ambient will be room temperature, due to proximity of work-station to the exit doors, room temperature may change according to the season and the level of activity at the store.