Crew Leader

Gaithersburg, MD
Feb 20, 2017
Feb 09, 2018
Full Time

Brusters is a great place to work! Its a safe, fun, friendly environment where everyone works together as a team.

Theres also plenty of ice cream.

Brusters is all about respecting others and keeping a friendly outgoing attitude. We like to have fun. And we especially like to make friends with our customers. (The ice cream definitely helps!)

Crew Leader

The overall responsibility of a Crew Leader is the operation of a Brusters Ice Cream store in the absence of management staff.

Job Duties: In fulfilling this responsibility the Crew Leader has several functions, the most important of which is to oversee the front of the store. A Crew Leader must also have an overall working knowledge of the whole Brusters store operation.

Oversee Front of the Store

  • Ensure Customer Satisfaction served in appropriate time
  • Product Quality Checks check weights and sizes of products
  • Proper procedures being followed in preparing products
  • Provide customer service as needed

Staff Issues

  • Promote positive employee morale
  • Promote an atmosphere of fun in the store
  • Ensure that proper dress code is followed

Completing Paperwork

  • Ensure Labor Law compliance
  • Complete Daily Checklist
  • Take hourly readings
  • Count & verify bank
  • Prepare bank deposits

Store Operation

  • Perform register maintenance and upkeep
  • Possess knowledge of building & equipment
  • Possess cake & pie know-how
  • Ensure proper cleaning procedures are being followed

Qualifications: The position of Crew Leader requires dependability, honesty and responsibility. A Crew Leader must be able to assert authority with staff when necessary. A Crew Leader should possess a pleasant, friendly personality because of the large amount of customer/ employee contact.

Additional Job Requirements:

  • Position requires lifting up to 50 lbs. maximum with frequent lifting and/or carrying of objects weighing up to 10 lbs.
  • Requires walking or standing to a significant degree.

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