Program Specialist 2/Comm Srvcs Prog Analyst

JP Media
Rockville, Montgomery, Maryland
Jul 30, 2014
Sep 03, 2014
Program Manager
Full Time
Program Specialist II (Community Services Program Analyst), Grade 21
Montgomery County Department of Recreation
Silver Spring, Maryland
$48.557 - $80,284

The Montgomery County Department of Recreation has an opening for a Program Specialist II (Community Services Program Analyst). This position leads the staff and operations of a data entry unit which is responsible for entering critical information about Department classes and programs into the department's business software system, Class by Active, an integrated database. Responsibilities include prioritizing and planning the workload of data entry tasks in compliance with schedules, deadlines, protocol and policy. The incumbent also reviews and analyzes unit production and operations, and enters data.

The ideal candidate is computer literate, intrinsically motivated, well organized, adaptable to change, willing to learn; and has experience analyzing and interpreting policies, procedures, and regulations. The successful candidate is also able to demonstrate their ability to effectively communicate critical information in writing; provide excellent customer service; and work professionally and efficiently with diverse clientele in a production driven work environment. This position is assigned to the Management Services Team of the Montgomery County Recreation Department.

This work is critical to the Department's mission and ability to meet all benchmarks. This Program Specialist is responsible for preparing statistical reports on a monthly, quarterly and annual basis as well as preparing special reports as needed by management. Additionally, the responsibilities include planning and coordination of department customer surveys, and maintaining a liaison role with the County Stat and Data Montgomery staff.

• Under general supervision, directs and oversees all aspects of a data entry operation, including day to day planning, organizing, and delegating. Provides leadership and direction to unit staff members.

• Revises, maintains and updates data entry procedure documentation, and other resource materials.

• Conducts quality checks on data entry and delivers clean, complete baseline data sets.

• Reviews, verifies, enters and reconciles data and generates routine and specialized reports and presentations as requested.

• Develops and administers customer feedback tools, such as customer surveys, analyzes data and reports results.

Bilingual applicants in the Spanish/English languages are encouraged to apply. If the candidate selected for this position possesses multilingual skills, he/she will be required to successfully pass an examination assessing oral communication, reading comprehension, and interpreting skills. For Advanced proficiency, the candidate must also pass an examination requiring translating text from Spanish to English and vice versa.

Minimum Qualifications
Experience: Two (2) years of professional experience in public or business administration.
Education: Graduation from an accredited college or university with a Bachelor's Degree.
Equivalency: An equivalent combination of education and experience may be substituted.

All resume submissions must address the preferred criteria for the position which are located in the full advertisement.

Additional Employment Information
Montgomery County Government is an equal opportunity employer, committed to workforce diversity. Accordingly, as it relates to employment opportunities, the County will provide reasonable accommodations to applicants with disabilities, in accordance with the law. Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the Office of Human Resources via email to Individual determinations on requests for reasonable accommodation will be made in accordance with all applicable laws.

Montgomery County Government also provides hiring preference to certain categories of veterans and veterans/persons with a disability. For more information and to claim employment preference, please refer to the Careers webpage on Hiring Preference.

To view the job posting and submit an application, please visit Montgomery County Government’s Career website at: and click on “Search Jobs” and click again on “Search Jobs” and search for “Program Specialist”, IRC15116.