Training and Technical Assistance Specialist

Washington, District Of Columbia
Jun 09, 2014
Jun 23, 2014
Full Time

Department: Easter Seals Transportation Group
Reports To: Director of Training
FLSA Status: Exempt
Location: Office of Public Affairs; Washington, D.C.


This position is responsible for the provision of high quality training and technical assistance, in a variety of forms, to the constituents of projects associated with Easter Seals Transportation Group. This position is extensively involved in program design, coordination and evaluation; project-related research; curriculum, products, and training materials; delivers training and presentations at local, state, regional and national venues; and provides in-depth technical support to individuals and communities seeking assistance from the Easter Seals Transportation Group to improve accessible transportation options including 5310 and 5311 recipients. This professional will work closely with Directors across projects, and all project staff to effectively and efficiently conduct project activities.


Identifies, analyzes, selects and develops strategies and activities to provide in-depth training and technical assistance regarding, but not limited to, the ADA; accessible transportation; coordinated transportation; transportation solutions for older adults; consumer education; coalition building; systems change facilitation; program development and implementation; and other transportation initiatives. Targeted groups may include local, state and/or regional transportation providers, human service agencies, the U.S. Department of Transportation funded grantees, other federally funded transportation services, and community groups seeking and using alternative transportation options including people with disabilities, older adults and veterans.

Works with selected communities to develop and implement action plans to achieve targeted improvements in access to the community; aging in place; Olmstead and least restrictive environment implementation; health and wellness initiatives; transportation support for veterans and military families; coordinated transportation systems; emergency preparedness; and a variety of approaches to increasing mobility through better transportation options and pedestrian facilities.

Develops and conducts interactive and dynamic training that meets the needs of adult learners on a variety of accessible transportation topics working collaboratively with Easter Seals staff and outside presenters as necessary and using a variety of delivery platforms including webinars, video conferencing/recording, online courses and face-to-face workshops.

Creates proactive processes for completing research, referrals, and communicating effectively with internal staff, partner organizations, the Federal Transit Administration and other federal partners, as needed.

Develops, implements, and evaluates processes (including instruments and databases such as Salesforce) to document the type, frequency and outcomes of training and technical assistance activities; compiles and analyzes needed data; and provides verbal and written recommendations for program improvements.

Identifies, develops and implements activities with new and existing partners across projects that share Easter Seals’ mission and are interested in filling existing gaps in training and technical assistance service delivery.

Represents Easter Seals on assigned external and internal working committees, providing information about Easter Seals and collecting information for Directors regarding progress, opportunities and problems.

Works to establish and cultivate relationships with leaders and representatives from Federal agencies, national organizations in the transportation industry, the disability and aging communities, and the broad human service delivery system regarding accessible transportation to enhance Easter Seals’ services and resources.

Compiles and reports data for quarterly and annual reports in a timely manner and for additional reports as requested.

Understands and endorses Easter Seals mission and values.

Contributes to an organizational culture of innovation and exemplary performance.

Performs other duties as assigned.

Qualifications: To perform this job successfully, an individual must be able to carryout each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be passionate about the field of accessible transportation, coordinated transportation systems, independent mobility for people with disabilities and older adults, and able to understand it from multiple perspectives including that of the customer, provider, funder, planner and the general public.

Thorough knowledge and understanding of the Americans with Disabilities Act (ADA) and the regulations governing the provision of accessible transportation for public and private providers.

Demonstrated knowledge and understanding of public, private and human service transportation and coordinated transportation planning.

Knowledge of or experience in the field of travel training, human service transportation, rural and intercity bus transportation, or light, heavy or commuter rail systems.

Proven experience in providing effective training for adult learners (preferably at a national level) using webinar, teleconference, online courses and in-person venues.

Ability to facilitate community stakeholder meetings to establish a unified approach to systems change activities.

Ability to listen to the audience and make adjustments in the delivery of training or technical assistance to satisfy the needs of the learners.

Ability to define problem areas, analyze variables and design well-developed solutions effectively addressing situations as they arise.

Proficiency in Microsoft Office Suite and web-based platforms such as those used for data collection, databases, discussion forums and internet searches.

Must be accurate, flexible, well-organized and able to work independently.

Excellent interpersonal communication and writing skills with ability to work collaboratively with internal and external stakeholders.

Ability to manage multiple tasks across projects and meet deadlines.

Ability to utilize independent judgment and decision-making skills

Ability to travel.


Bachelor’s degree in human services, transportation, or adult services field, Master’s preferred.

Experience in performing dynamic and interactive training workshops for adult learners; minimum of three years’ experience.

Experience in accessible transportation (e.g., fixed-route, paratransit, demand-responsive), human services transportation, rural and intercity bus transportation, or rail; minimum of five years’ experience.

Experience as a transit trainer, travel trainer, or orientation and mobility specialist preferred

Proficiency with recent versions Microsoft Word and database software.

Apply by: June 23, 2014

Send resumes and introductory note to:

Human Resources

233 S. Wacker Drive, Suite 2400

Chicago, Illinois 60606

Phone: 312-551-7170


The above statements are intended to describe the general nature and level of work being performed. They are not intended to be a list of all responsibilities, duties and skills required of personnel so classified.

We value the strength of diversity and inclusion. Easter Seals, Inc. is an Equal Opportunity/Affirmative Action/Minorities/Women/Disabled/Protected Veterans Employer and VEVRRA Federal Contractor. We encourage qualified applicants of all races, ethnic backgrounds, gender, disabilities and also Protected Veterans to seek employment at Easter Seals.