Switchboard Receptionist

Location
Gaithersburg, Montgomery, Maryland
Posted
Jul 25, 2014
Closes
Oct 24, 2014
Ref
[AD72893]
Function
Administrative, Other
Career Level
Entry Level
Hours
Hourly

Job Summary:
SPARKS
is looking for Senior Switchboard Operator/Receptionist who will be responsible for the operation of the company telephone console and answering incoming/outgoing calls in an efficient and courteous manner. This person must be able to greet guest professionally and appropriately and will be responsible for training temporary help as well as new Receptionists.

Responsibilities:
Coordinate Incoming Calls:
- Direct calls to appropriate associate
- Assists with directory updates as appropriate

Coordinate Visitors:
-Greets all visitors in a pleasant and professional manner
- Ensure all guests are issued badges
-Maintains visitor log
-Contacts departments as needed to inform of guest arrivals and directs /communication with guest as needed

Maintains Reception Area:
-Replenish coffee station as needed
-Maintain supply of literature as used
-Assists coordination of reservation flat screen system
-Coordinates with Facility Services to keep area presentable

Other Administrative Duties as assigned:
-During slow periods, support HR and Learning Center departments with administrative duties (Phone coverage, filing, etc.)

Requirements:
-High School Diploma or equivalent years of experience required
-Two to four years experience in similar position highly preferred
-Switchboard experience, with Cisco operations a plus
-Professional demeanor, excellent customer service and communication skills
-Must have a clear & distinct articulation of the English language, second language (Spanish) a plus
-Requires on time performance history
-Able to handle high volume complex calls and direct them to appropriate parties or locations
-Able to handle high pressure situations with occasional difficult customers
-Able to be flexible in duties and job related work to meet customer needs

Qualified candidates should send their resume or call SPARKS at 301-926-7800 for additional details.

We look forward to discussing your background, your current job search and your potential career path with SPARKS!