Manager, Mortgage Loan Operations

Alexandria, Alexandria City, Virginia
Sep 03, 2014
Dec 03, 2014
Full Time
Pentagon Federal Credit Union serves over 1 million members in the Air Force, Army, Coast Guard, Department of Homeland Security, Department of Defense, defense-related companies, and the Veterans of Foreign Wars. We were federally chartered in 1935 and serve our members worldwide.

Pentagon Federal Credit Union is one of the strongest and safest financial institutions with more than $18 Billion in assets. We offer mortgages, credit cards, automobile loans, personal loans, checking, money market savings, and other accounts.

We have an immediate opening for a Full Time Manager, Mortgage Loan Operations position at our Alexandria, Virginia location.


Monitors the daily activities of the Operations sections of the Mortgage department among assigned locations ensuring the timely and accurate completion of section responsibilities within established guidelines. In addition, handles incoming calls and email communications from members and initiates contact with members and prospective members soliciting mortgages and related PFCU products.


Essential Duties:


Maintains general oversight of one or more of the following mortgage functions in assigned branches; origination and processing of 1st mortgage products, origination and processing of 2nd mortgage products, closing, post-closing, servicing, underwriting, outside sales, loan packaging and sales, and/or compliance and training.

Oversees the daily work of assigned staff, scheduling and assigning work on a daily basis and providing guidance to staff on complex issues.

Serves as daily contact for interaction between mortgage department for the assigned functions and branches and other internal PFCU departments, and vendors.

Responsible for assigned projects designed to streamline and automate systems and process, bench marking to develop best practices, and so on.

Remains current on a variety of the mortgage field’s concepts, practices, and procedures.

Assesses operational, economic and service quality risk associated with operations and recommends appropriate action as required.

Provides technical and functional expertise for use in automated system utilization and problem resolution.

Assists in recruiting, training and continuing professional development of mortgage services personnel.

This is not intended to be an all-inclusive list of job duties.




Special Requirements


Baccalaureate degree in a related field or a combination of education and experience that provides the necessary skills and knowledge to satisfactorily perform the essential job functions.

A wide degree of creativity and latitude is expected.

Five years of progressively responsible related work experience, preferably in mortgage operations or consumer lending, required.

Proven track record of effective supervisory experience required.

Excellent oral and written communication skills required.

Experience in utilizing automated loan servicing systems or aptitude to learn systems, required.

MLO Requirements

Must register with the Nationwide Mortgage Licensing System & Registry (NMLA).

Must obtain unique identifier required for MLOs.

Must maintain the registration in accordance with PenFed policy and all related regulations.

Physical Requirements:

• Must possess mobility and stamina to work in a standard office setting.
• Employees must be able to use standard office equipment including, but, not limited to computer, printer, and calculator.
• Employee may have to lift items up to 30 pounds.
• Must be able to sit or stand for long periods of time.
• May need the ability to raise arms about their head.
• Must be able to bend to file documents and retrieve filed documents.
• Adequate hearing and speech to communicate with our members and/or staff on the phone or in person.
• This statement is not an all inclusive list of physical requirements, but, is in general, covering most areas of the job. PenFed will make every effort to provide reasonable accommodations to an employee with a physical, mental or sensory disability in order to allow that employee to perform the essential functions of the job. 

We Can Offer You:  

  • Health, dental, vision and prescription drug coverage.
  • Medical and dependent care reimbursement accounts (FSA).
  • Employer paid short- and long- term disability programs.
  • Employer paid group term life insurance.
  • Generous sick and vacation leave accruals.
  • Immediate eligibility for enrollment in 401(k) thrift savings plan managed and administered by Vanguard; After 6 months of employment we match 100% of the first 4% you contribute.
  • Tuition assistance program for undergraduate, graduate and certification programs.
  • Free parking


You do not need a security clearance but you must pass a credit and criminal background check. 

We are proud to be an equal employment opportunity employer: m/f/v/d.