Sevice Director

Location
Marlow Heights, Prince Georges, Maryland
Posted
Sep 11, 2014
Closes
Dec 11, 2014
Function
Management
Industry
Automotive
Hours
Full Time

Great opportunity for a highly energetic, and motivated Service Director with a proven track record.

We are currently seeking a candidate to lead, implement and maintain our processes for a large team of service advisors and technician to provide the best service for our customers.  

Job Responsibilities:

  • Hiring and managing all service department employees, as well as monitoring their performance
  • Creating goals and new objectives, including managing the budget and a marketing plan promoting new and repeat business
  • Keeping up-to-date on manufacturer warranty and policy procedures and acting as liaison with factory representative
  • Maintaining the highest Customer Service Index(CSI) rating from customers by handling customer complaints immediately and within dealership policies

  • Job Requirements:

  • CSI driven, with Reynolds & Reynolds experience
  • 10+ years of progressive dealership experience
  • Professional attitude and appearance
  • Superior customer service skills
  • Excellent oral and written communication skills
  • Proven, demonstrable track record in customer service and in leadership skills
  • Previous experience maintaining department profitability while controlling expenses and maintaining high customer satisfaction
  • Understand and comply with the federal, state, and local regulations including but not limited to OSHA regulations and hazardous waste disposal, and ethical practices
  • Valid driver's license with and acceptable driving record 
  •   

    HOW TO APPLY:

    For more information or to arrange an interview, please contact Scott Jenkins at 301.655.2777 or email Scott at sjenkins@darcars.com.  Please be assured that all inquiries will be held in strict confidence.