Sevice Director

Marlow Heights, Prince Georges, Maryland
Sep 11, 2014
Dec 11, 2014
Full Time

Great opportunity for a highly energetic, and motivated Service Director with a proven track record.

We are currently seeking a candidate to lead, implement and maintain our processes for a large team of service advisors and technician to provide the best service for our customers.  

Job Responsibilities:

  • Hiring and managing all service department employees, as well as monitoring their performance
  • Creating goals and new objectives, including managing the budget and a marketing plan promoting new and repeat business
  • Keeping up-to-date on manufacturer warranty and policy procedures and acting as liaison with factory representative
  • Maintaining the highest Customer Service Index(CSI) rating from customers by handling customer complaints immediately and within dealership policies

  • Job Requirements:

  • CSI driven, with Reynolds & Reynolds experience
  • 10+ years of progressive dealership experience
  • Professional attitude and appearance
  • Superior customer service skills
  • Excellent oral and written communication skills
  • Proven, demonstrable track record in customer service and in leadership skills
  • Previous experience maintaining department profitability while controlling expenses and maintaining high customer satisfaction
  • Understand and comply with the federal, state, and local regulations including but not limited to OSHA regulations and hazardous waste disposal, and ethical practices
  • Valid driver's license with and acceptable driving record 


    For more information or to arrange an interview, please contact Scott Jenkins at 301.655.2777 or email Scott at  Please be assured that all inquiries will be held in strict confidence.