Solutions Specialist

Fairfax, Fairfax, Virginia
Aug 30, 2012
Jul 13, 2014
Career Level
Entry Level
Full Time
Locations: Herndon, VA and Alexandria, VA

Cox Communications is looking for a customer-focused Solutions Specialist to be the primary point of contact for both new and existing customers. As a Solutions Specialist, this individual will be working in a Cox Solutions Store guiding customers through the purchase decision and activation process of Cox product offerings (cable, data, voice, and wireless).

Reporting to the Store Manager, this role is responsible for meeting established sales objectives by matching customer needs with the right products and services. As a critical member of the sales team, this role requires strong interpersonal skills and a passion for delivering outstanding customer service. The Solutions Specialist will be provided learning opportunities to stay abreast of the rapidly evolving Cox products and services and is expected to translate how device capabilities address various customer needs. To be successful in this role, this individual should have an aptitude for sensing and responding to various consumer types.

In addition to customer service responsibilities, this individual plays a key role in maximizing sales and profitability by focusing on key business initiatives, store merchandising, marketing execution, inventory management, and loss prevention. Operational duties may include paperwork and completion of sales reports as they relate to store opening and closing.

Primary Responsibilities:
Solutions Sales and Marketing
-Grow the business through ensuring individual sales targets are met
-Execute marketing promotions and campaigns designed to increase brand equity and achieve sales objectives

Promote Quality Customer Experience
-Develop and maintain relationships with potential and existing customers through exhibiting best-in-class customer service skills
-Aid customers in completing purchases and resolving issues
-Create a positive experience for customers through ensuring the sales floor remain visually appealing
-Assist with sales floor up-keep, store cleanliness, sales floor inventory counts and stock replenishment

Solutions Education
-Clearly explain and illustrate product and service capabilities to customers
-Build customer loyalty through strategically offering product suggestions to solve customers wants and show customers how to meet their needs with Cox products
-Continuously expand knowledge of trends in wireless and current Cox services and products


Minimum Requirements
-High School diploma, GED, or relevant experience
-Minimum of 1 year of retail or sales experience
-Must have reliable, consistent transportation and ability to work at a variety of retail locations
-Eligibility to work in the United States

Preferred Qualifications
-Wireless retail sales experience is a plus
-Some college preferred
-Cash handling and previous billing system experience is preferred
-Willingness to work a flexible schedule which includes weekends, evenings, and holidays
-Computer literacy with an aptitude for learning communication products and services
-Business understanding and working knowledge of the wireless communications industry
-Ability to meet established sales targets
-Ability to be mobile within the store for long periods of time to greet and assist customers

*Part-time and Full-time opportunities available.

About the Company
Cox Communications is a broadband communications and entertainment company, providing advanced digital video, Internet, telephone and wireless services over its own nationwide IP network. The third-largest U.S. cable TV company, Cox serves more than 6 million residences and businesses. Cox Business is a facilities-based provider of voice, video and data solutions for commercial customers, and Cox Media is a full-service provider of national and local cable spot and new media advertising.
Cox is known for its pioneering efforts in cable telephone and commercial services, industry-leading customer care and its outstanding workplaces. For seven years, Cox has been recognized as the top operator for women by Women in Cable Telecommunications; for five years, Cox has ranked among DiversityInc's Top 50 Companies for Diversity, and the company holds a perfect score in the Human Rights Campaign's Corporate Equality Index. Cox is an equal opportunity employer. More information about Cox Communications, a wholly owned subsidiary of Cox Enterprises, is available at and

Company Profile:

As the third largest cable provider in the nation, Cox Communications, Inc. is noted for its high-capacity, reliable broadband delivery network as well as the company's ability to provide superior customer service. For Cox, it's not about being the biggest; it's about being the best.

Salary: Salary commensurate with experience

Please copy and paste the following URL into your browser address bar: