Assistant Manager, Mortgage Servicing

Alexandria, Alexandria City, Virginia
Sep 03, 2014
Oct 02, 2014
Finance, Management
Full Time


We have an immediate opening for an Assistant Manager, First Mortgage Loan Servicing at our Alexandria, Virginia office location.

The Manager, First Mortgage Loan Servicing, the Assistant Manager, First Mortgage Loan Servicing monitors the day-to-day activities of the first mortgage loan servicing section of the Mortgage Services Department, ensuring the timely and accurate completion of the section responsibilities within established guidelines, policies and procedures




Oversees the daily work of section staff, scheduling and assigning work on a daily basis and providing guidance to staff on complex issues.

Supervises personnel, including recommendations for hiring, firing, completion of performance evaluations, training, staff leave schedules, approving biweekly timesheets.

Serves as daily contact for interaction between first mortgage servicing section and other internal PenFed departments, and vendors.

Remains current on all first mortgage loan servicing related regulations and operational procedures, ensuring that management is aware of, and staff is trained on and complies with change as required.

Reports directly to Manager, First Mortgage Loan Servicing, on all staffing, scheduling, planning, operating and budgeting issues.

Assesses operational, economic and service quality risk associated with first mortgage loan servicing section and recommend appropriate action as required.

Provides first mortgage loan servicing technical and functional expertise for use in automated system utilization and problem resolution.

Assists in recruiting, training and continuing professional development of all first mortgage loan-servicing personnel.

Compile daily, weekly, monthly departmental production information into comprehensive report for review by management.




Baccalaureate degree in a related field or a combination of education and experience that provides the necessary skills and knowledge to satisfactorily perform the essential job functions.                                          


Four years of progressively responsible related work experience in first mortgage loan servicing, required.                                            


Previous supervisory experience required.                                    


Excellent oral and written communication skills required.                    


Experience in utilizing automated loan-servicing systems required




Health, dental, and vision coverage

Flexible spending accounts (FSA) for qualified medical and dependent care out-of-pocket expenses

Tuition assistance - Company paid short- and long-term disability coverage

Company paid life insurance

Business casual attire

Immediate enrollment in 401(k) plan with employer match after 6 months

You do not need a security clearance but you must pass a credit and criminal background check.
We are proud to be an equal employment opportunity employer: m/f/v/d.