Director, Branch Operations

Alexandria, Alexandria City, Virginia
Jul 01, 2014
Sep 30, 2014
Finance, Management
Full Time

We have an immediate for a Director, Branch Operations.

The Director, Branch Operations has management responsibility for the overall operations and activities for assigned credit union branches. This includes the development, review, recommendation and implementation of overall objectives, policies and procedures.


• Provides management oversight to assigned branch managers, developing business plans with sales and productivity goals, to achieve organizational business strategies and providing advice and guidance to branch managers on a regular basis. Participates in the development of a branch marketing plan. Creates business development plans for different regions.
• Oversees the development and implementation of operating budgets, business plan with sales and productivity goals, and marketing plans for assigned branches. Implements business strategies related to branch operations, reviewing and recommending objectives, policies and procedures to ensure that business strategies are met. Manages and maintains a profit and loss statement for assigned branches.
• Ensures efficient and cost-effective management of the branches by analyzing, developing, revising and implementing related policies and procedures. Provides effective leadership.
• Serves as a member of the Management Staff working with other members to develop goals and strategies in order to meet the objectives set by the Vice President, Branch Operations. Oversees assigned branch resources of staff, technology, and budget to ensure that member service standards for the cost center are met.
• Provides supervision to branch managers, ensure the development of productivity and sales goals for staff members, ensuring staff motivation through performance feedback, positive incentives, corrective disciplinary action, and counseling for staff members that are not meeting their standards and/or not performing their job in a manner consistent with PenFed Policies & Procedures or management directive.
• Acts as a loan officer within lending authority limits and refers loans not within limits to the appropriate department with recommendations.
• Evaluates the effectiveness of and compliance with prescribed security controls to protect the facility and the cash on hand against criminal and fraudulent operations.
• Remains knowledgeable of PenFed products, procedures, and in areas impacting the credit union or the membership. This includes but is not limited to procedural, interdepartmental, company, base or military affairs, and industry information.
• Develops and implements programs, policies and procedures to meet these objectives and to conform to Federal and state regulations, standards and guidelines.
• Reviews competitive market practices and makes recommendations adjustments to programs in related areas.


• Baccalaureate degree in a related field or a combination of education and experience that provides the necessary skills and knowledge to satisfactorily perform the essential job functions.
• Must be able to travel overseas and CONUS to all assigned branches at least two time per year and whenever required.
• Advanced degree or equivalent, preferred.
• Seven years of progressively responsible work experience with operations in a financial institutions, at least five of which is in a manager capacity, required.
• Requires strong sales and marketing ability to promote PenFed membership within the community.
• Three satisfactory lending authority reviews required.
• Strong oral and written communication skills required.
• Good interpersonal skills are required.
• Strong skill sets in HOGAN or similar automated banking systems, Encore (or similar teller platform,) and Microsoft Office.

We can offer you:

• Medical, dental, vision & prescription drug coverage.
• Company paid short- and long-term disability coverage.
• Company paid life insurance.
• Generous education assistance program.
• Flexible Spending Accounts for out-of-pocket medical and dependent care expenses.
• Immediate enrollment in 401(k) plan with company match (100% of first 4% you contribute) after 6 months on the job.

You do not need a security clearance but you must pass a credit and criminal background check.

We are proud to be an equal employment opportunity employer: m/f/v/d.